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Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct
product is selected. If necessary, select the Other tab and click Reset.
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan
2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other
tab and click Reset.
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make
sure the correct product is selected. If necessary, select the Other tab and click Reset.
• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both
versions and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
Parent topic: Solving Scanning Problems
Related topics
Starting a Scan
Scanning is Slow
If scanning becomes slow, try these solutions:
• Scan your original at a lower resolution, if possible.
• Make sure your system meets the requirements for your operating system. If you are scanning a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory or reduce the resolution.
Parent topic: Solving Scanning Problems
Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility.
Image Consists of a Few Dots Only
Line of Dots Appears in All Scanned Images
Straight Lines in an Image Appear Crooked
Scanned Image Quality Problems
Image Colors are Patchy at the Edges
Ripple Patterns Appear in an Image
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