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• Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the
projector's remote receivers. Dim the lights or move the projector away from the sun or interfering
equipment.
• If you lose the remote control, you can purchase another from an authorized Epson reseller.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Remote Control Operation
Projector Light Status
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Related tasks
Replacing the Remote Control Batteries
Solutions to HDMI Link Problems
If you cannot control an HDMI device using the HDMI Link buttons, try the following solutions:
• Make sure all necessary cables are securely connected and the power is on for the projector and
connected video sources.
• Make sure you connect the HDMI cable to the HDMI2 (ARC) port.
• Make sure the cables meet the HDMI CEC standard.
• Make sure the connected device meets the HDMI CEC standard. See the documentation supplied
with the device for more information.
• Make sure the HDMI Link setting is set to On.
• Make sure the HDMI CEC setting is enabled.
• Make sure the connected devices are turned on and in standby status. See the documentation
supplied with the device for more information.
• If you connected a new device or changed any connections, make sure the CEC function is set for the
connected device. You may need to restart the device.
• If you have connected a speaker or receiver, set the output to PCM.
Parent topic: Solving Problems
Related tasks
Operating Connected Devices Using the HDMI Link Features
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