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Solving Network Problems
Check the solutions in these sections if you have problems using the projector on a network.
Solutions When Wireless Authentication Fails
Parent topic: Solving Problems
Solutions When Wireless Authentication Fails
If you cannot authenticate a wireless connection, try the following solutions:
• Make sure your Wi-Fi router and modem are working properly. Rebooting these devices may solve the
network connection problem.
• Check for obstacles between the Wi-Fi router and the projector and change their positions to improve
communication.
• You can check the network settings from the menu displayed when you select the icon at the top
right of the Android TV Home screen.
• If you initialize the projector, you need to select the network settings again on the initial setup screen.
Parent topic: Solving Network Problems
Related tasks
Using the Home Screen
Resetting the Projector
Where to Get Help (U.S. and Canada)
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or
latin.epson.com/support (Caribbean) and select your product for solutions to common problems with
your projector. You can download utilities and documentation, get FAQs and troubleshooting advice, or
e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the
duration of your warranty period. You may also speak with a projector support specialist by dialing (562)
276-4394 (U.S.) or (905) 709-3839 (Canada).
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