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Light status Condition/solution
The paper light is flashing
Paper is jammed in the product or protective material remains inside.
Remove the jammed paper or any protective material and press the
stop button to clear the error.
The power and paper
lights are flashing
simultaneously
An ink pad is nearing or at the end of its service life. Contact Epson for
support. If a message to continue printing appears on your computer,
press the stop button to continue printing.
All lights are flashing Paper or protective material is stuck inside the product. Open the front
cover and remove any jammed paper or protective materials. Turn the
product off and then back on again. If the error continues, contact
Epson for support.
The Wi-Fi and Wi-Fi
Direct lights are flashing
A Wi-Fi connection error has occurred. Press the Wi-Fi button to clear
the error and try again.
The ink light is on
The paper light is on
The Wi-Fi and Wi-Fi
Direct lights are on
An error has occurred during firmware updating. Connect your product
using a USB cable and try updating the firmware again. If the error
continues, contact Epson for support.
The ink light is on
The paper light is on
The product was not turned off correctly. Press the stop button to
clear the error, then run a nozzle check and cancel any pending print
jobs. Always use the power button to turn off the product.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.
During the life of your product it may reach a condition where either satisfactory print quality cannot be
maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your
LCD screen, or lights on the control panel will advise you when these parts need replacing. If this
happens during the standard warranty of the product, the exchange of the product or replacement of the
pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced
by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
Parent topic: Solving Problems
Related references
Paper Jam Problems
Related tasks
Loading Paper for Documents and Photos
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