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White or Dark Lines in Printout
If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Make sure the paper type setting matches the type of paper you loaded.
• Turn off any high speed settings in your product software.
• Align the print head.
• Adjust the print quality in the product software.
• You may need to refill the ink. Visually check the ink level.
• If you have not used the product for a long time, run the Power Cleaning utility.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality
by cleaning the print head.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Print Head Alignment
Check Ink Level
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Refilling the Ink Tank
Power Cleaning Using a Computer Utility
Blurry or Smeared Printout
If your printouts are blurry or smeared, try these solutions:
• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
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