Epson PLQ-20

24-pin Dot Matrix Printer
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recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
The information contained herein is designed only for use with this Epson printer. Epson is
not responsible for any use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this
product or third parties for damages, losses, costs, or expenses incurred by the purchaser or
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Seiko Epson Corporation shall not be liable for any damages or problems arising from the
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EPSON and EPSON ESC/P are registered trademarks of Seiko Epson Corporation.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
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Copyright © 2004 by Seiko Epson Corporation, Nagano, Japan.
®
Reference Guide
NPD0748-00

Epson PLQ-20 Specifications

General

Color	Yes
Character sets	ISO 8859-15, PC437, PC850, PC858
Character pitch	10, 12 cpi
Built-in barcodes	CODABAR (NW-7), EAN13, EAN8, Industrial 2/5, Interleaved 2/5, UPC-A, UPC-E
Maximum number of copies	7 copies
Maximum print speed (LQ)	144 cps
Maximum print speed (draft)	432 cps
Maximum printing width (columns)	94
Needles	24
Fonts included	PR2: 4LQ & 2 Draft Bitmap, 8 Barcode, ESC/P: 9LQ & 1 Draft Bitmap, 4 Scalable typefaces, 8 Barcode
Print technology	Dot matrix
Connectivity technology	Wired
Print direction	Bi-directional
Ribbon life (black, LQ)	5 million characters
Ribbon life (black, draft)	10 million characters
Mean time between failures (MTBF)	10000 h
Standard interfaces	Parallel, RS-232, USB 2.0
Certification	73/23 EEC, EN60950, EN55022 (CISPR pub.22) class B, AS/NZS 3548 class B, EN55022 class B, EN61000-3-2, EN61000-3-3, EN55024
Product color	Gray
Country of origin	Indonesia
Page description languages	Epson ESC/P2, PPDS
Sound pressure level (printing)	53 dB
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	8 W
Power consumption (typical)	60 W
Windows operating systems supported	Windows 2000, Windows 7, Windows 8, Windows Vista, Windows XP
Paper tray media types	Envelopes
Pallet width	1200 mm
Pallet height	1000 mm
Pallet length (UK)	2040 mm
Quantity per pallet	28 pc(s)
Quantity per pallet (UK)	42 pc(s)
Quantity per pallet layer	4 pc(s)
Harmonized System (HS) code	84433210
Quantity per pallet layer (UK)	6 pc(s)
Package depth	460 mm
Package width	380 mm
Package height	270 mm
Package weight	9060 g
Quantity per pack	1 pc(s)

Weight and Dimensions

Depth	280 mm
Width	384 mm
Height	203 mm

Summary

Chapter 1 Setting up the Printer

Unpacking the Printer

Details on items included in the printer box and initial unpacking steps.

Assembling the Printer

Step-by-step instructions for physically assembling the printer components.

Connecting the Printer to Your Computer

Guide on establishing the physical connection between the printer and computer.

Installing the Printer Software

Procedures for installing printer drivers and associated software for various OS.

Chapter 2 Safety Instructions

Warnings, Cautions, and Notes

Explains the meaning of warning symbols and notes for safe operation.

Important Safety Instructions

Comprehensive safety guidelines for printer setup and usage.

Chapter 3 Paper Handling

Loading Passbooks

Instructions for loading and printing on passbooks.

Loading Single Sheets

Steps for loading single sheets of paper for printing.

Adjusting the top-of-form position

How to adjust the vertical starting position of printouts.

Chapter 4 Printer Software

About Your Printer Software

Overview of printer driver and EPSON Status Monitor 3 functionality.

Using the Printer Driver with Windows Me and 98

Guide to using the printer driver with specific Windows versions.

Using the Printer Driver with Windows XP, 2000, and Windows NT 4.0

Guide to using the printer driver with later Windows versions.

Printer Driver Settings Overview

Explanation of available printer driver settings and options.

Using EPSON Status Monitor 3

Details on monitoring printer status and receiving alerts.

Setting Up Your Printer on a Network

Instructions for sharing the printer on a network.

Canceling Printing

Procedure for stopping active print jobs.

Uninstalling the Printer Software

Steps to remove printer drivers and related software.

Chapter 5 Control Panel

Buttons and Lights

Explanation of the printer's control panel buttons and indicator lights.

Functions auxiliary

Describes functions accessed by holding buttons during power-on.

About Your Printers Default Settings

Overview of printer's default settings and how they control functions.

Understanding default settings

Detailed explanation of available default settings and options.

Changing default settings

Step-by-step guide on how to modify printer's default settings.

Aligning Vertical Lines in Your Printout

Procedure to correct vertical misalignment in printouts.

Chapter 6 Problem Solver

Diagnosing the Problem

General approach and tools for identifying printer issues.

Using the error indicators

How to use panel lights and beeps to identify errors.

Problems and Solutions

Common printer problems and their corresponding solutions.

Correcting USB Problems

Troubleshooting steps specifically for USB connection issues.

Clearing Paper Jams

Instructions for removing jammed paper from the printer.

Contacting Customer Support

Information on how to get help from Epson support services.

Chapter 7 Options and Consumables

Ribbon Cartridge

Information about replacing the printer's ribbon cartridge.

Replacing the ribbon cartridge

Step-by-step guide for replacing the ribbon cartridge.

Roll Paper Holder

Details on assembling and installing the optional roll paper holder.

Loading roll paper

Steps for loading paper using the roll paper holder.

Print Server

Instructions for installing and using a network print server.

Appendix A Product Information

Printer and Ribbon Cartridge Parts

Diagrams and labels for printer and ribbon cartridge components.

Printer Specifications

Technical specifications covering mechanical, electronic, and environmental aspects.

Mechanical

Details on the printer's physical dimensions and printing capabilities.

Electronic

Information on interfaces, buffer, fonts, and barcode support.

Electrical

Specifications regarding voltage, frequency, and power consumption.

Environmental

Operating and storage temperature and humidity guidelines.

Paper

Information on available paper types and printable areas.

Magnetic stripe readerwriter (horizontally installed only)

Specifications for reading and writing data on magnetic stripes.

Command Lists

Reference to programming guide for printer commands.

Standards and Approvals

List of safety and regulatory compliance standards for the printer.

Cleaning the Printer

Recommended procedures for cleaning the printer.

Transporting the Printer

Guidelines for safely packing and transporting the printer.

Glossary

Index