46 Solving Problems
■ For the best print quality, use Epson special paper (see page 28) and genuine
Epson ink cartridges (see page 37).
■ Set the paper thickness lever to the m L position for most paper types. If you
are printing on envelopes, set the lever to the ^
H position.
■ If you notice light or dark bands across your printouts or they are too faint,
you may need to clean the print head. This unclogs the nozzles so they can
deliver ink properly. Run a nozzle check as described on page 34 to see if the
print head needs cleaning.
■ Clean the print head as described on page 35.
■ If you notice jagged vertical lines, you may need to align the print head. See
your User’s Guide for instructions.
■ The ink cartridges may be old or low on ink (see page 37 for instructions on
replacing an ink cartridge).
■ If a dotted line appears in the image, clean the scanner glass with a soft, dry,
lint-free cloth (paper towels are not recommended), or use a small amount of
glass cleaner on a soft cloth, if necessary. Do not spray glass cleaner directly on
the glass.
Where To Get Help
Epson Technical Support
Epson provides these technical support services:
Internet Support
Visit Epson’s support website at http://support.epson.com and select your
product for solutions to common problems. You can download drivers and
documentation, get FAQs and troubleshooting advice, or e-mail Epson with your
questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■ Product name (Epson Stylus CX6000 Series)
■ Product serial number (located on the label in back)
■ Proof of purchase (such as a store receipt) and date of purchase
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