7-11
Resolving Problems | 7-11
If you’re using the printer stand, set the paper hammock in front of the
printer and extend the paper guides as shown:
Clearing Paper Jams
When paper gets jammed in the printer, printing stops and you see a
PAPER
JAM
message on the control panel display. Follow these steps to clear paper
jams:
1. If roll paper is jammed, cut it by hand at the paper slot.
2. Make sure the
Operate
light and
Pause
light are not flashing, then
push the paper set lever all the way down to release the jammed paper.
Pull down the
jammed paper.
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