• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select
the correct paper type setting in your printer software when you reprint.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems - Roll Paper
Paper Jam Problems - Sheet Feeder
Paper Jam Problems - Rear Manual Feed Tray
Paper Jam Problems - Thick Media or CD/DVD
Related topics
Loading Media
Solving Problems Printing from a Computer
Check these sections if you have problems while printing from your computer.
Nothing Prints
Noise Occurs, But Nothing Prints
Product Icon Does Not Appear in Windows Taskbar
Error After Cartridge Replacement
Printing is Slow
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on.
• Make sure any interface cables are connected securely at both ends.
• Make sure the interface specifications match the specifications for the printer and the computer.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• In Windows, make sure your product is selected as the default printer.
• In Windows, make sure the printer port setting matches the printer connection port.
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