• In Windows, clear any stalled print jobs from the Windows Spooler:
• Windows 10: Right-click and select Control Panel > Hardware and Sound > Devices and
Printers. Right-click your product name, select See what's printing, and select your product name
again if necessary. Right-click the stalled print job, click Cancel, and click Yes.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click your product name, select See what's printing, and select your
product name again if necessary. Right-click the stalled print job, click Cancel, and click Yes.
• Windows 7: Click and select Devices and Printers. Right-click your product name, select See
what's printing, and select your product name again, if necessary. Right-click the stalled print job,
click Cancel, and click Yes.
• Make sure the print queue is not paused.
• In Windows, select Devices and Printers, Printers, or Printers and Faxes and double-click the
printer icon. Select the paused job from the list and deselect Pause Printing in the Printer menu.
• In OS X, click the Apple menu, select System Preferences, and select Print & Fax. Double-click
the paused printer and click the Resume Printing icon.
• In OS X, make sure the printer is added to the printer list.
Parent topic: Solving Problems Printing from a Computer
Related tasks
Running a Product Check
Noise Occurs, But Nothing Prints
If your product makes a printing noise, but nothing prints, try these solutions:
• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if
necessary.
• Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that
extends beyond the base of the product in all directions.
• If you replaced ink cartridges while the product was turned off, the product cannot correctly determine
ink levels. Always replace ink cartridges with the product turned on.
Parent topic: Solving Problems Printing from a Computer
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