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• If paper feeds at an angle, make sure Detect Paper Skew is set to On in the Printer Settings menu.
• If paper does not eject correctly, decrease the Paper Suction setting for the loaded paper type.
• Make sure that paper is not jammed inside the product.
• Make sure you are using the product at the proper room temperature.
• If roll marks appear on the paper during automatic feeding, select General Settings > Printer
Settings > Paper Source Settings > Roll Paper Setup on the product control panel and turn Auto
Loading > Off. If roll marks still remain, feed the paper manually until you hear the printer beep twice,
then manually switch out the roll.
Parent topic: Solving Paper Problems
Related references
Paper Setting Menu
Paper Specifications
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Related topics
Roll Paper Handling
Cut Sheet Handling
Roll Paper Jam Problems
If roll paper has jammed in the printer, follow the steps here to clear the jam.
Note: The illustrations shown may differ from your model but the instructions are the same unless
otherwise noted.
1. Cut the paper at the area shown for each roll.
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