8
Cleaning Your Product ..................................................................................................................... 314
Cleaning the Platen and Borderless Pad Edges............................................................................... 315
Wiping Around the Print Head .......................................................................................................... 319
Cleaning the Print Head Cap Area ................................................................................................... 324
Moving or Transporting Your Product............................................................................................... 337
Discharging Ink............................................................................................................................ 341
Solving Problems .................................................................................................................................... 343
Checking for Software Updates........................................................................................................ 343
Product Status Messages ................................................................................................................ 344
Resetting Control Panel Defaults ..................................................................................................... 345
Solving Printer Problems.................................................................................................................. 346
Product Does Not Turn On or Turns Off Unexpectedly................................................................ 346
LCD Screen Shuts Off ................................................................................................................. 346
Media Does Not Cut Cleanly ....................................................................................................... 346
Red Light Shines Inside the Printer ............................................................................................. 347
Product Stops Printing Unexpectedly .......................................................................................... 347
Forgot the Administrator Password ............................................................................................. 347
Software Installation Problems .................................................................................................... 347
Solving Network Problems ............................................................................................................... 348
Product Cannot Connect to a Wireless Router or Access Point .................................................. 348
Network Software Cannot Find Product on a Network................................................................. 349
Product Does Not Appear in Mac Printer Window ....................................................................... 350
Wired Network Connection Becomes Unstable........................................................................... 351
Cannot Print Over a Network....................................................................................................... 351
Solving Printing Problems ................................................................................................................ 352
Nothing Prints.............................................................................................................................. 352
Print Head Moves But Nothing Prints .......................................................................................... 353
Solving Paper Problems................................................................................................................... 353
Paper Feeding Problems............................................................................................................. 354
Roll Paper Jam Problems ............................................................................................................ 355
Cut Sheet Paper Jam Problems .................................................................................................. 360
Paper Does Not Collect in the Basket or is Creased.................................................................... 363
Solving Print Quality Problems......................................................................................................... 363