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3. Lift the scanner unit and remove any jammed paper inside.

Caution: Do not touch the flat white cable inside the printer.

4. Close the scanner unit.

5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam

message, check the other paper jam solutions.

Parent topic: Solving Paper Problems

340

Table of Contents

Default Chapter3
- Table of Contents3
XP-830 User's Guide15
Product Basics16
- Using the Control Panel16
- Product Parts Locations22
- The Sleep Timer28
- Epson Connect Solutions for Smartphones, Tablets, and more31
- Using Airprint34
- Using Google Cloud Print34
  - Setting up Google Cloud Print on a Chromebook35
- Using the Mopria Print Service36
Wi-Fi or Wired Networking38
- Wi-Fi Infrastructure Mode Setup38
  - Selecting Wireless Network Settings from the Control Panel39
- Wi-Fi Direct Mode Setup42
  - Enabling Wi-Fi Direct Mode43
- Wi-Fi Protected Setup (WPS)46
  - Using WPS to Connect to a Network46
- Wired Network Setup48
- Printing a Network Status Sheet49
- Changing or Updating Network Connections49
Loading Paper53
- Loading Paper in Cassette 1 (Upper Cassette)53
- Loading Paper in Cassette 2 (Lower Cassette)57
- Loading Paper in the Rear Paper Feed Slot61
- Loading Envelopes65
- Selecting the Paper Settings for each Source - Control Panel68
- Printing on Thick Paper70
- Turning off the Paper Setting Alert70
- Paper Loading Capacity71
- Available Epson Papers72
- Borderless Paper Type Compatibility74
- Paper or Media Type Settings - Control Panel75
- Paper or Media Type Settings - Printer Software76
Placing Originals on the Product77
- Placing Originals on the Scanner Glass77
- Placing Originals in the Automatic Document Feeder78
- Turning off the Document Alert81
Copying83
- Copying Documents or Photos83
- Copying and Restoring Photos88
Printing from a Computer90
- Printing with Windows90
- Printing with os X111
- Cancelling Printing Using a Product Button127
Scanning128
- Starting a Scan128
- Selecting Epson Scan Settings136
- Scanning with os X Using Image Capture169
  - Available Scan Settings - os X Image Capture171
- Scanning Special Projects171
Faxing191
- Connecting a Telephone or Answering Machine191
- Setting up Fax Features194
- Setting up Speed Dial and Group Dial Lists213
- Sending Faxes224
- Receiving Faxes239
Using Memory Cards with Your Product242
- Inserting a Memory Card242
- Printing from a Memory Card244
- Transferring Photos on a Memory Card255
  - Setting up File Sharing for Photo Transfers from Your Computer255
  - Transferring Photos from a Memory Card to Your Computer255
Using an External Device with Your Product257
- Printing from a Camera257
- Viewing or Printing from a USB Flash Drive or External Device264
  - USB Device File Specifications264
  - Connecting and Using a USB Flash Drive or External Device265
- Printing from a Home Network Device (DNLA)265
Printing Personalized Projects267
- Printing Coloring Book Pages267
- Printing Personalized Note Paper269
- Printing Lined Paper, Graph Paper, and Music Sheets271
- Printing Calendar Pages273
Printing on Cds/Dvds275
- CD/DVD Printing Features275
- Loading a CD/DVD275
- Removing a Printed CD/DVD278
- Placing a CD/DVD on the Scanner Glass280
- Copying Onto a CD/DVD280
- Printing Photos from a Memory Card Onto a CD/DVD282
- Printing a Jewel Case Insert from a Memory Card284
- Printing on Cds/Dvds from a Computer285
Replacing Ink Cartridges290
- Check Cartridge Status290
- Purchase Epson Ink Cartridges295
  - Ink Cartridge Part Numbers295
- Removing and Installing Ink Cartridges296
- Printing with Black Ink and Expended Color Cartridges301
  - Printing with Expended Color Cartridges - Windows301
  - Printing with Expended Color Cartridges - os X302
- Conserving Low Black Ink with Windows304
Adjusting Print Quality305
- Print Head Maintenance305
  - Print Head Nozzle Check305
    - Checking the Nozzles Using the Product Control Panel305
    - Checking the Nozzles Using a Computer Utility307
  - Print Head Cleaning309
    - Cleaning the Print Head Using the Product Control Panel310
    - Cleaning the Print Head Using a Computer Utility311
- Print Head Alignment314
  - Aligning the Print Head Using the Product Control Panel314
  - Aligning the Print Head Using a Computer Utility315
- Cleaning the Paper Path317
Cleaning and Transporting Your Product318
- Cleaning Your Product318
- Transporting Your Product322
Solving Problems325
- Checking for Software Updates325
- Product Status Messages326
- Running a Product Check327
- Resetting Control Panel Defaults329
- Solving Setup Problems330
- Solving Network Problems331
- Solving Copying Problems337
- Solving Paper Problems338
- Solving Problems Printing from a Computer348
- Solving Page Layout and Content Problems351
- Solving Print Quality Problems355
- Solving Scanning Problems360
  - Scanning Software Does Not Operate Correctly360
  - Cannot Start Epson Scan361
- Solving Scanned Image Quality Problems362
- Solving Memory Card Problems365
- Solving CD/DVD Problems367
- Solving Faxing Problems369
  - Cannot Send or Receive Faxes369
  - Cannot Receive Faxes with a Telephone Connected to Your Product371
- Uninstall Your Product Software371
  - Uninstalling Product Software - Windows371
  - Uninstalling Product Software - os X372
- Where to Get Help373
Technical Specifications375
- Windows System Requirements375
- OS X System Requirements376
- Automatic Document Feeder (ADF) Specifications376
- Scanning Specifications376
- Paper Specifications377
- Printable Area Specifications378
- Ink Cartridge Specifications380
- Fax Specifications381
- Memory Card Specifications382
- External USB Device Specifications382
- Dimension Specifications383
- Electrical Specifications383
- Environmental Specifications384
- Interface Specifications384
- Network Interface Specifications384
- Safety and Approvals Specifications385
Notices387
- Important Safety Instructions387
- FCC Compliance Statement391
- Trademarks393
- Copyright Notice394

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