Cannot Receive Faxes with a Telephone Connected to Your Product
If you cannot receive faxes when a telephone is connected to your product, try these solutions:
• Make sure your telephone is connected to your product's EXT port.
• Make sure the Receive Mode is set to Manual.
Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a
connection has been made before you hang up.
Parent topic: Solving Faxing Problems
Related tasks
Connecting a Telephone or Answering Machine
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - OS X
Parent topic: Solving Problems
Uninstalling Product Software - Windows
You can uninstall and then re-install your product software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.
3. Do one of the following:
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
Select your product again, if necessary, then select OK, and click Yes to confirm the
uninstallation.
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