CD/DVD Jam Problems
If a CD/DVD has jammed in the product and an error message is displayed, follow these steps to remove
the CD/DVD tray:
1. Cancel the print job from your computer, if necessary.
2. Slowly pull the CD/DVD tray out of the product.
3. Clear the error message.
4. If an error is still displayed, turn off the product, then turn it back on.
5. If you are unable to remove the CD/DVD tray, contact Epson for support.
Parent topic: Solving CD/DVD Problems
Image Not Centered on CD/DVD
If your printed image is not centered on the disc, adjust the print position using the Epson Print CD
software. See the Epson Print CD help utility for details.
Parent topic: Solving CD/DVD Problems
Related tasks
Printing Your CD/DVD Design - Windows
Printing Your CD/DVD Design - OS X
Printing Photos from a Memory Card Onto a CD/DVD
Image Does Not Cover Printable Area of Disc
If you are using discs where the printable area extends to within 0.16 inch (4 mm) of the edge of the
center hole, you may need to adjust the Inner/Outer Diameter Setting in the Epson Print CD software.
See the Epson Print CD help utility for details.
Parent topic: Solving CD/DVD Problems
Related tasks
Printing Your CD/DVD Design - Windows
Printing Your CD/DVD Design - OS X
Ink Smears on CD/DVD
If you notice smeared ink on your disc, try these solutions:
• Make sure you are printing on ink jet-printable CDs or DVDs and that the surface of the disc is dry.
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