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Procedures for answering incoming calls directly or on another extension.
Steps to manage a second call arriving during an active conversation.
How to initiate both internal and external telephone calls.
Making inquiries, switching calls, and transferring calls.
Establishing and managing three-party conference calls.
Understanding diversion on no reply and on busy.
Setting up fixed and individual call forwarding.
Forwarding calls to your current location and bypassing forwarding rules.
Activating, retrieving, and managing voicemail messages.
Using common and individual abbreviated numbers for speed dialing.
Securing the phone by blocking extensions and setting passwords.
A systematic checklist to identify and resolve operational problems.
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General