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Ericsson Dialog 3214 User Manual

Ericsson Dialog 3214
132 pages
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Dialog 4224 Operator / Dialog 3214
BusinessPhone Communication Platform
User Guide
Dialog4224En.book Page 1 Tuesday, August 24, 2004 5:40 PM

Table of Contents

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Ericsson Dialog 3214 Specifications

General IconGeneral
TypeCorded Telephone
DisplayLCD
Number of Programmable Keys8
SpeakerphoneYes
Headset ConnectionYes
Lines1
HandsfreeYes
Programmable Buttons8
Caller IDYes
RedialYes
RingerAdjustable
Volume ControlYes
KeypadNumeric
Power SourceAC

Summary

Description of Dialog Phones

Lamp Indications

Describes the meaning of different key lamp signals indicating call status.

Display Information

Explains the layout and content displayed on the phone screen during various operations.

Status Information

Provides a list of abbreviations and their meanings for call status information.

Tones and Signals

Details the audible tones and ringing signals emitted by the phone.

Attendance Features

Off Duty and Night Switch

Explains how to reroute incoming calls and activate system modes.

Incoming Calls

Answering and Silent Ringing

Covers answering incoming calls and enabling silent ringing for incoming calls.

Outgoing Calls

Make Internal and External Calls

Guides on initiating internal and external calls via dialing or pre-programmed keys.

Handle Busy and Diverted Extensions

Details procedures for busy extensions, diverted calls, and intrusions.

Use Abbreviated Numbers and Dial-by-Name

Explains efficient dialing using stored numbers and name-based lookup.

Automatic Redial Function

Describes how to automatically redial numbers that were busy or unanswered.

Phone Book Operations

Searching the Directory

Instructions on searching internal and external directories and managing entries.

During Calls

Managing Call Audio

Covers switching between handset/handsfree and muting the microphone.

Transferring and Conferencing Calls

Procedures for transferring calls and setting up three-party conferences.

Call Hold and Supervision

Explains how to place calls on hold and monitor ongoing conversations.

Serial Calls

Details how to connect a caller sequentially to multiple extensions.

Call Ordering

Dial Tone Ordering

Explains how extensions can order external lines with dial tone.

Call Ordering On and Off Line

Covers ordering calls while remaining on the line or off the line.

Reserve a Line

Instructions on reserving specific lines for outgoing calls.

Call Metering

Checking Call Costs

Guides on viewing the cost of the last call and own accumulated costs.

Printout Functionality

Details how to print call metering data and system reports.

Integrated System Check

Explains how to perform system checks to verify counter values.

Operator Supervised Calls

Describes metered calls initiated and supervised by the operator.

Call Forwarding

Managing Diversion Addresses

Covers changing, activating, and cancelling internal and external call diversions.

Absence Information

Entering Absence Information

Guides on recording pre-defined, voice, or free text absence messages.

Managing Absence Information

Details how to change, erase, or activate/deactivate absence information.

Receiving Diverted Call Info

Explains how to receive and interpret absence information for diverted calls.

Messages

Password Protection and Mailbox System

Covers setting up message security and using the common mailbox.

Sending and Receiving Messages

Guides on sending direct, callback, voice, and text messages.

Managing Messages

Details checking sent messages, forwarding voice messages, and handling returned messages.

Security

Password Management

Instructions on changing and using the four-digit security password.

Extension Blocking and Bypassing

Covers blocking and temporarily bypassing extensions using the password.

Group Features

Key System Operations

Explains using pre-programmed keys for external lines and monitoring status.

Supervision and Call Pickup

Covers monitoring and answering calls for a group of extensions.

Paging and Common Bell

Details loudspeaker paging and picking up calls via the common bell feature.

Group Hunting

Explains how to log into and answer calls from group hunting lines.

ISDN Facilities

Number Identification

Describes how caller and called party numbers are displayed with ISDN.

ISDN Call Handling

Covers answering and making calls on ISDN lines, including number display variations.

Call Identification and Secrecy

Explains malicious call identification and suppressing caller number display.

Other Useful Features

Reminders and Background Music

Guides on setting reminders and activating background music.

Communication Features

Details doorphone operation and intercom line functionality.

System Access and Routing

Explains DISA, account numbers, automated attendant, and least cost routing.

Write Text

Character Entry and Editing

Instructions on using the keypad to input text for messages and directory searches.

Settings

Programming Functions

Guides on programming functions, codes, and required data for keys.

Audio Settings

Covers adjusting handset/loudspeaker volume and ringing signal characteristics.

Call Handling Modes

Details selecting different answer, extend, and signalling modes.

Display Settings

Explains how to adjust the display contrast for better readability.

Accessories

Expansion Key Panels

Describes optional key panels for Dialog 4224 Operator and 3214 Console.

Option Units

Details optional units for Dialog 4224 Operator, such as extra bells.

Headsets and Other Peripherals

Covers headset functions and other accessories like tape recorders.

Useful Hints

External Line Connections

Provides advice and warnings regarding connections between external lines.

Installation

Installing Dialog 4224 Operator

Covers installing cables, stands, key panels, and wall mounting for the 4224 model.

Installing Dialog 3214 Operator

Covers installing cables, stands, key panels, and wall mounting for the 3214 model.

Phone Placement and Cleaning

Provides guidelines on safely placing and cleaning the telephone.

Glossary

Key Terms and Definitions

Provides definitions for technical terms used throughout the manual.

Index

Alphabetical Reference

An alphabetical listing of topics and their corresponding page numbers.

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