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General Information
This quality manufactured product is state of the art. The materials used were meticulously selected
and are constantly checked, as is our entire production process.
Setting up or installing this product requires specialised knowledge. Escea products may therefore only
be installed and commissioned by specialised firms and in compliance with statutory regulations as
amended.
Warranty Conditions for Escea Outdoor Wood Fires
This warranty is provided by Escea Limited (referred to in this document as Escea). The warranty
applies from the date of purchase from or through an authorised Escea dealer.
Nature of Warranty
Subject to the exclusions in section 2 & 3, Escea may undertake to put right any defects in the Escea
Outdoor Wood Fire products supplied by Escea for the periods specified below:
Parts Parts and Labour Warranty
Basic firebox**: the steel body of the product
only
3 years*
Any removable part, including: top combustion
panel, back panels, cooking plates, ember
generator, pivot drawer, operation devices such
as handles, adjustment levers
1 year*
* From date of purchase
** Failure is considered a physical crack or hole that stops the fire functioning as it is designed
to.
Escea must pre-authorise all warranty work.
The benefits provided under this warranty are in addition to the consumer guarantees and any other
statutory rights you may have under the consumer law and/or other applicable laws.
Warranty Exclusions
This warranty does not apply and will be void where:
The Escea Outdoor Wood Fire is not installed in accordance with AS/NZS 2918:2001 and any building
code and consent (if required).
The Escea Outdoor Wood Fire has not been installed or operated in accordance to the Escea Outdoor
Wood Fire installation manual, in particular, defects, malfunctions or failures caused by incorrect
installation, normal wear and tear, misuse, neglect, lack of proper and regular maintenance, accidental
damage, any other alteration, or failure to follow operating instructions in the installation manual or
any misuse that causes an overfired situation resulting in heat damage.
The use of products, including flue systems, that are not specified in accordance with the installation
manual.
Repairs or modifications by persons not authorised by Escea, use of parts not supplied by Escea, or
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