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premises to inspect the Escea product. Escea may charge you a service call fee if a repairer will be
required to travel more than 30 km from the nearest service centre to your location. You can obtain
details on the location of service centres and service call fees by visiting the Escea website or calling
the customer care line below.
Warranty Claims
If you make a valid claim under warranty and none of the exclusions set out in section 2 and 3 apply,
Escea will, at Escea’s election either:
Repair the relevant part of the Escea product; or
Replace the relevant part of the Escea product with a product of identical specification (or where
the product is superseded or no longer in stock, with a product of as close a specification as
possible).
How to Make a Warranty Claim
To make a valid claim under this warranty, you must:
• Lodge the claim through the dealer who supplied the fire, as soon as you first become aware of
the breakdown. The Escea Dealer will then follow Escea’s warranty claim process.
• Provide the Escea product serial number.
• Provide reasonable proof of purchase for the Escea product.
• If required, provide access to the premises at which the Escea product is located (so it can be
inspected).
Regions Escea Distributors Filing a Claim
Australia Escea Australia PTY LTD
P.O. Box 176
Pennant Hills, NSW 1715
1800 60 832
www.escea.com.au
Visit the distributor website or
call distributor directly.
New Zealand Escea Ltd
17 Carnforth Street
Dunedin, 9018, New Zealand
0800 17 3000
www.escea.com
Contact the dealer you
purchased the fire from
Contact the dealer you purchased the fire from to file a claim.
This document contains technical data subject to change without notice.
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