ACD agent operation ............................................................................................................C.1
Programming the agent log-on/off key .................................................................................................................................C.1
Wrap mode............................................................................................................................................................................C.1
LED indicator..........................................................................................................................................................................C.2
Display indications................................................................................................................................................................C.2
While logged on: no DND, monitor mode or call forward......................................................................................................C.3
Call waiting ............................................................................................................................................................................C.3
ACD administrator display.....................................................................................................................................................C.3
Guest mailboxes..................................................................................................................D.1
Personal greetings.................................................................................................................................................................D.1
Retrieving guest mailbox messages from a Digital Feature Phone.......................................................................................D.2
Programming your guest mailbox from a Digital Feature Phone ..........................................................................................D.5
1 Select personal greeting....................................................................................................................................................D.5
5 Password ...........................................................................................................................................................................D.5
Off-premises delivery ............................................................................................................................................................D.6
Urgent messages...................................................................................................................................................................D.7
9 Message Recycle Bin (un-delete).......................................................................................................................................D.7
Group/broadcast mailboxes..................................................................................................E.1
Before we proceed: A note about Quick Groups ...................................................................................................................E.1
Introduction to group mailboxes...........................................................................................................................................E.1
Introduction to the broadcast mailbox..................................................................................................................................E.1
Leaving a group message......................................................................................................................................................E.2
Deleting a group message from the group mailbox..............................................................................................................E.2
Programming a group mailbox..............................................................................................................................................E.2
Cascade paging mailboxes.................................................................................................... F.1
Programming your cascade paging mailbox..........................................................................................................................F.1
Retrieving cascade paging mailbox messages.......................................................................................................................F.1
Message Recycle Bin (un-delete) ...........................................................................................................................................F.2
Q & A mailboxes .................................................................................................................G.1
Programming Q & A mailboxes ............................................................................................................................................ G.1
Retrieving messages from a Digital Feature Phone.............................................................................................................. G.2
Live outside calls • Operator station..................................................................................... H.1
Live outside calls.................................................................................................................................................................. H.1
Operator station ................................................................................................................................................................... H.1
64-Key Expansion Console.....................................................................................................I.1
Index
To Next Page
Loading...
