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ESI
Telephone
600
ESI 600 User Manual
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ESI Feature
Phone
User’s Guide
FOR THE
ESI-
600
0450-090
7
Rev
. B
Vi
s
i
t
ww
w
.
esiuser
s.com
for up-
to-d
ate help.
2
Table of Contents
Table of Contents
3
Introduction
5
48-Key Feature Phone
6
24-Key Feature Phone
8
12-Key Feature Phone
9
ESI Cordless Handsets
10
Connecting Your ESI Phone
11
Base Station Installation
14
Help Mode (Verbal User Guide)
15
User Programming: an Introduction
17
User Programming Menu
17
Select Personal Greeting
18
Station Options
20
Call Waiting/Background Announce
20
Hands-Free Answer
20
Message Monitor
20
Power-Saving Mode
20
Station Audibles
21
External Message Notification
22
Personal Call Routing
23
Voice Mail Operation
25
VOICE MAIL Key
25
Personal Greetings
25
Leaving Messages
26
Autopage
27
Moving and Deleting a Message
27
Off-Premises "Reach Me
27
Message Retrieval
28
Live Recording
31
Off-Premises Message Delivery
32
Message Recycle bin (Un-Delete)
33
Status Indicator Lamp
33
Optional Voice Mail Feature: Guest Mailboxes
34
Urgent Messages
35
Optional Voice Mail Feature: Group/Broadcast Mailboxes
36
Optional Voice Mail Feature: Cascade Notification Mailboxes
37
Optional Voice Mail Feature: Q & a Mailboxes
39
ESI Feature Phone Operation
41
Display
41
Caller ID
41
Keys
41
Dial Tone
43
Basic Phone Use
44
Direct Station Selection
45
Transferring an Outside Call
45
Transferring an Internal Call
47
Conference Calling
48
Call Forwarding
49
Call Waiting
52
Hold/Exclusive Hold Operation
53
Exclusive Hold
54
Paging
55
Call Pickup
55
Optional Features
56
Special Keys
57
Esi-Dex
58
Override Ring
65
Message Monitor Mode (Live Call Screening)
66
Personal Greeting Reminder
66
Headset Operation
66
Outside Dial Tone Preference
67
Line Keys
67
Optional Features
68
5 DDD ACD Agent Log On/Off
69
Manual Day/Night Mode
69
Service Observing
69
Headset Key
69
Call Forward Key
69
Redial
69
Call Forward/No-Answer Key
70
Message Monitor Key
70
Background Announce Key
70
Virtual Answer Keys
72
Quickpage
72
Voice Mail
73
Override Ring Key
73
Record
73
Quick Switch
73
Account Codes
74
Using 48-Key IP Feature Phone II Remotely
75
Channel Availability Display
75
No 911/Emergency Calls
75
Troubleshooting
76
Using Esi-Link
77
Overview
77
Location Keys
77
Programmable Feature Keys and Esi-Link: an Introduction
78
Dialing an Esi-Link Location
79
Using Feature Keys with Esi-Link
80
Other Esi-Link Features
83
Dialing into an ESI IP Gateway
85
ACD Agent Operation
87
Programming the Agent Log-On/Off Key
87
Wrap Mode
88
LED Indicator
88
Display Indications
89
While Logged On: no DND, Monitor Mode, Call Forward, or Programming
90
Call Waiting
90
ACD Administrator Key
91
Analog Stations
93
Caller ID
93
Placing Calls
93
Transferring Calls
94
Conference Calling
94
Call Waiting
95
Call Hold
95
Paging
95
Call Pick-Up
95
Voice Mail Operation from an Analog Station
96
Message Waiting Indication
97
Retrieving Messages
97
Analog Station Programming
99
Pager Notification
100
Phone Delivery
100
Index
103
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ESI 600 Specifications
General
Lines
6
Speakerphone
Yes
Type
IP Phone
Power over Ethernet (PoE)
Yes
Headset Port
Yes
Supported Codecs
G.711, G.729
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