ESI 600 User Manual (English)

Questions and Answers:

D
david37Jul 31, 2025
What to do if my ESI 600 Telephone won’t connect?
- A
  Andrea HarrisJul 31, 2025
  First, ensure the cable is correctly connected between your ESI Telephone and the network access device (router, hub, or switch), plugging into the port labeled 'NETWORK' on the phone's bottom. Verify that the link light for the port on the router is illuminated; if not, check the router's power supply. Next, check the cable connecting the network access device to the modem, ensuring the router's WAN port is directly connected to the modem, or if using a hub/switch, connect its UPLINK port to the modem. Test your IP connection by accessing a website on your PC and refreshing the page to confirm fresh data. Finally, call the main office using a regular phone to rule out network or IP connection issues at the main office. For detailed connection instructions, please refer to page A.7.
C
caitlin34Aug 6, 2025
What to do if my ESI Telephone display is blank?
- R
  Richard WangAug 6, 2025
  If your ESI Telephone's display is blank, start by checking other phone functions. If you hear a dial tone when lifting the receiver but the display remains blank, the phone may be defective. Ensure the Ethernet cable is plugged into the phone’s NETWORK jack, not the PC port. If no phone functions operate, check the phone's power supply, ensuring it's correctly plugged into both the phone and a working AC outlet. If the display remains blank after these checks, the phone is likely defective. Contact your ESI Reseller if the phone is defective.
C
Chris LopezAug 12, 2025
How to fix ESI Telephone display showing software version?
- M
  Michelle BarronAug 12, 2025
  If your ESI Telephone display is showing the software version, it indicates that the phone is faulty. Contact your ESI Reseller.
L
Luke HornAug 18, 2025
Why does my ESI 600 work but the audio quality is poor?
- E
  Earl LeonAug 18, 2025
  Poor audio quality with your ESI Telephone likely stems from the connection between the phone and the IP PBX at the main office. It's suggested to ask your Network Administrator or ESI Reseller to evaluate your connection to the main office using Esi-Networx.
G
George JacksonAug 25, 2025
What to do if my ESI 600 Telephone connects but doesn’t operate correctly?
- M
  Michelle FerrellAug 25, 2025
  If your ESI Telephone connects but isn't operating correctly, the phone may be defective. Contact your Reseller or use Esi-Test to test all of the phone’s capabilities. Esi-Test is part of the Esi-Tools Users’ Kit and can be installed on a PC from the CD-ROM.

ESI 600 Specifications

General

Lines	6
Speakerphone	Yes
Type	IP Phone
Power over Ethernet (PoE)	Yes
Headset Port	Yes
Supported Codecs	G.711, G.729

Summary

About ESI

ACD Agent Operation

Program Agent Log-On/Off Key

Guide to programming the key for agent department login and logout.

Analog Station Operations

Analog Station Caller ID

How Caller ID information is displayed on analog stations.

Placing Calls on Analog Stations

Procedures for making internal and external calls from analog stations.

Introduction to ESI Feature Phone User Guide

User Guide Coverage

Details the ESI-600 phone system components covered in this guide.

User Guide Structure

Explains the organization of the user guide by sections.

48-Key Feature Phone Overview

48-Key Feature Phone Key Identification

Identifies the keys and their functions on the 48-Key Feature Phone.

48-Key Feature Phone Expansion Consoles

Connecting Expansion Consoles

Instructions for connecting optional expansion consoles to the 48-Key phone.

24-Key Feature Phone Overview

24-Key Feature Phone Key Identification

Identifies the keys and their functions on the 24-Key Feature Phone.

12-Key Feature Phone Overview

12-Key Feature Phone Unavailable Features

Lists features not available on the 12-Key Feature Phone.

ESI Cordless Handset Overview

ESI Cordless Handset Models

Describes the compact and heavy-duty ESI cordless handset models.

Connecting ESI Phones

ESI Phone Connection Diagrams

Diagrams illustrating how to connect different ESI phone models.

Connecting the 60-Key Expansion Console

Step-by-step guide for connecting the 60-Key Expansion Console.

Connecting the Second Expansion Console

Instructions for connecting a second expansion console.

ESI Cordless Handset Connection and Installation

Cordless Handset Base Station Installation

Guidelines for installing the cordless handset base station for optimal performance.

ESI Phone Help Mode Overview

Using the Verbal User Guide Tutorial

How to use the Help mode for phone and voicemail tutorials.

User Programming

User Programming Menu Options

Lists the main categories and options available in the user programming menu.

Programming Personal Greetings and Feature Keys

Instructions for recording and managing personal greetings for your mailbox.

Programmable Feature Key Types

Explains the LED status for different key types during programming.

Station Options and Audibles

Details settings for call waiting, headset, hands-free answer, and message monitor.

Station Audibles and Password Settings

How to select ring tones and adjust ringer volume for stations.

External Message Notification Settings

Settings for phone or pager notification of new voice messages.

Personal Call Routing and Message Recycle Bin

How to use the Message Recycle Bin to restore deleted voice messages.

Voice Mail Operation

Using the VOICE MAIL Key

Accessing voicemail features using the dedicated VOICE MAIL key.

Personal Greetings and Leaving Messages

Procedures for leaving messages for other users or in group mailboxes.

AutoPage and Off-Premises Reach-Me Features

How to set up your phone to be reached at an off-site number.

Retrieving Voice Messages

Steps to access and listen to voice messages from your ESI Feature Phone.

Voice Mail Message Retrieval Functions

Explains the functions of keys during message playback and retrieval.

Virtual Mailbox Key and Off-Premises Retrieval

Instructions for retrieving messages from a remote location.

Live Recording and Quick Move Features

How to record conversations directly during a call.

Off-Premises Message Delivery Configuration

How messages are delivered to an off-premises phone or pager.

Urgent Messages and Status Indicator Lamp

Explains the different states and meanings of the phone's status indicator lamp.

Optional Voice Mail Feature: Guest Mailboxes

How to access messages left in guest mailboxes.

Programming Guest Mailboxes

Instructions for setting up personal greetings for guest mailboxes.

Optional Voice Mail Feature: Group/Broadcast Mailboxes

How to send messages to multiple users via group mailboxes.

Optional Voice Mail Feature: Cascade Notification Mailboxes

Setting up cascade notification options for urgent messages.

Retrieving Cascade Notification Mailbox Messages

Accessing cascade notification messages remotely.

Optional Voice Mail Feature: Q & A Mailboxes

Setting up question and answer mailboxes for caller information collection.

Q & A Mailbox Question Management

How to record, delete, or hear questions in Q&A mailboxes.

ESI Feature Phone Operation

Understanding the Phone Display

Information displayed on the phone screen when idle or in use.

ESI Feature Phone Keys and Speakerphone

Explains the meaning of LED colors and patterns on feature keys.

MUTE/DND Key and Soft Feature Keys

How to mute microphone or enable Do Not Disturb mode.

Basic Phone Operation Steps

Instructions for answering and placing outside and internal calls.

Direct Station Selection via Station Keys

How to use station keys for direct dialing and status indication.

Call Transfer Procedures

How to transfer a call without speaking to the recipient.

Transferring Calls to Mailboxes

How to transfer a caller to a user's mailbox for message leaving.

Conference Calling

Step-by-step instructions for initiating a multi-party conference call.

Conference Call Management and Call Forwarding

How to program your phone to forward calls to another destination.

Call Forwarding/No-Answer and Off-Premises Settings

Setting up calls to forward if unanswered.

Call Forwarding/No-Answer/Off-Premises Configuration

How to forward calls to an off-premises number if unanswered.

Call Waiting and Background Announce

How to handle incoming calls while already on a call.

Hold and Exclusive Hold Operations

Explains the difference between hold and exclusive hold.

Exclusive Hold Procedures

Step-by-step instructions for placing a call on exclusive hold.

Paging and Call Pickup Functions

How to use overhead paging and phone speaker paging.

Optional Features: Live Calls and Operator Station

Describes the functions and display indications for an operator station.

Special Keys

Understanding the FLASH Key Functions

Explains the various purposes of the FLASH key.

Esi-Dex Feature

Lists and explains the prompts and functions used with Esi-Dex.

Auto-dialing with Esi-Dex

Step-by-step guide to auto-dialing contacts via Esi-Dex.

Adding Contacts to Personal Dex

Instructions for adding names and numbers to the Personal Dex.

Manually Adding Contacts on 48-Key Phone

Detailed steps for manual contact entry on the 48-Key Feature Phone.

Deleting Contacts from Personal Dex

Instructions on how to remove entries from the Personal Dex.

Deleting Contacts on 48-Key Phone

Specific steps for deleting Esi-Dex entries on the 48-Key Feature Phone.

Esi-Dex Auto-dialing Example

A practical example demonstrating how to use Esi-Dex for auto-dialing.

Using the Override Ring Feature

How to place calls when another call is ringing your station.

Headset Operation with ESI Phones

How to use a headset with ESI Feature Phones and Cordless Handsets.

Understanding Line Key Status Indicators

Explains the LED indications for Line keys and how to access lines.

Optional Features

Manual Day/Night Mode Programming (Code 560)

How to manually change system modes like day, night, or holiday.

Performing Service Observing (Code 561)

How to silently monitor calls for quality assurance.

Call Forwarding and Message Monitor Keys

Keys for easy activation of personal greetings.

Caller ID Key Functionality

How to view stored Caller ID records and manage them.

Using Virtual Answer Keys (Codes 575, 576)

Programming keys to play greetings and route callers.

Quick Switch Feature Operation

How to transfer calls between desktop and cordless phones.

Using Account Codes for Call Tracking

How to assign account codes to calls for tracking purposes.

Using 48-Key IP Feature Phone II Remotely

Remote Channel Availability Display

How the phone indicates remote channel availability.

Common Troubleshooting Scenarios

Solutions for common problems like blank display or connection issues.

Using Esi-Link

Programming and Using Location Keys

How to assign and use location numbers for remote Esi-Link access.

Assigning Esi-Link Extension to Feature Key

Example of programming a feature key for remote extension access.

Dialing Remote Esi-Link Locations

Procedures for dialing into remote Esi-Link locations.

Transferring Calls to Remote Extensions

How to transfer outside calls to remote extensions or departments.

Placing and Retrieving Calls on Hold Remotely

How to hold calls at remote locations and retrieve them.

Remote Virtual Mailbox Key Access

Assigning a key to access a remote location's voice mailbox.

Accessing Remote Station Dictionaries via Esi-Link

Steps for programming a feature key as an Esi-Link Location Key.

Programming Remote Call Forwarding

How to set up call forwarding to remote extensions, mailboxes, or departments.

Conferencing with Remote Locations

How to set up conference calls involving remote locations.

ACD Agent Operation

Programming the Agent Log-On/Off Key

Steps to program a key for agent login/logout status.

Using ACD Wrap Mode

How to use wrap mode for post-call activities.

Understanding ACD Display Indications

Explains various call status displays for ACD agents.

Restrictions While Logged On as Agent

Features restricted while logged into an ACD department.

Programming the ACD Administrator Key

How to set up a key to view ACD group call activity.

Analog Stations

Analog Station Caller ID Information

How Caller ID is displayed on analog stations.

Transferring Calls on Analog Phones

Procedures for transferring calls from analog stations.

Enabling Call Waiting on Analog Stations

How to enable and use call waiting on analog stations.

Personal Greetings for Analog Stations

Recording and managing personal greetings for analog station mailboxes.

Retrieving Voice Messages from Analog Stations

Steps to access and play voice messages from analog stations.

Analog Voice Mail Retrieval Key Functions

Explains keys used during voice mail retrieval on analog stations.

Programming Personal Greetings on Analog Stations

Instructions for setting personal greetings for analog stations.

Configuring Phone Delivery for Messages

Setting up phone delivery for voice messages.

Activating Urgent Message Delivery

How to ensure urgent messages are prioritized for delivery.

Using the Message Recycle Bin

How to recover deleted messages from analog station mailboxes.

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Table of Contents

Questions and Answers:

ESI 600 Specifications

Summary

About ESI

ACD Agent Operation

Program Agent Log-On/Off Key

Analog Station Operations

Analog Station Caller ID

Placing Calls on Analog Stations

Introduction to ESI Feature Phone User Guide

User Guide Coverage

User Guide Structure

48-Key Feature Phone Overview

48-Key Feature Phone Key Identification

48-Key Feature Phone Expansion Consoles

Connecting Expansion Consoles

24-Key Feature Phone Overview

24-Key Feature Phone Key Identification

12-Key Feature Phone Overview

12-Key Feature Phone Unavailable Features

ESI Cordless Handset Overview

ESI Cordless Handset Models

Connecting ESI Phones

ESI Phone Connection Diagrams

Connecting the 60-Key Expansion Console

Connecting the Second Expansion Console

ESI Cordless Handset Connection and Installation

Cordless Handset Base Station Installation

ESI Phone Help Mode Overview

Using the Verbal User Guide Tutorial

User Programming

User Programming Menu Options

Programming Personal Greetings and Feature Keys

Programmable Feature Key Types

Station Options and Audibles

Station Audibles and Password Settings

External Message Notification Settings

Personal Call Routing and Message Recycle Bin

Voice Mail Operation

Using the VOICE MAIL Key

Personal Greetings and Leaving Messages

AutoPage and Off-Premises Reach-Me Features

Retrieving Voice Messages

Voice Mail Message Retrieval Functions

Virtual Mailbox Key and Off-Premises Retrieval

Live Recording and Quick Move Features

Off-Premises Message Delivery Configuration

Urgent Messages and Status Indicator Lamp

Optional Voice Mail Feature: Guest Mailboxes

Programming Guest Mailboxes

Optional Voice Mail Feature: Group/Broadcast Mailboxes

Optional Voice Mail Feature: Cascade Notification Mailboxes

Retrieving Cascade Notification Mailbox Messages

Optional Voice Mail Feature: Q & A Mailboxes

Q & A Mailbox Question Management

ESI Feature Phone Operation

Understanding the Phone Display

ESI Feature Phone Keys and Speakerphone

MUTE/DND Key and Soft Feature Keys

Basic Phone Operation Steps

Direct Station Selection via Station Keys

Call Transfer Procedures

Transferring Calls to Mailboxes

Conference Calling

Conference Call Management and Call Forwarding

Call Forwarding/No-Answer and Off-Premises Settings

Call Forwarding/No-Answer/Off-Premises Configuration

Call Waiting and Background Announce

Hold and Exclusive Hold Operations

Exclusive Hold Procedures

Paging and Call Pickup Functions

Optional Features: Live Calls and Operator Station

Special Keys

Understanding the FLASH Key Functions

Esi-Dex Feature

Auto-dialing with Esi-Dex

Adding Contacts to Personal Dex

Manually Adding Contacts on 48-Key Phone