Using Esi-Link User’s Guide
H.4
Transferring calls
Outside callers can be transferred to remote location extensions, departments, and mailboxes.
Note: To avoid poor voice quality on a transferred call, Esi-Link doesn’t allow an outside call coming from one
location to be transferred or forwarded to another (or third) location. In the event a call must be
transferred to another location, use the hold feature (see page H.5).
Transferring an outside call to a remote location extension or department
1. Press TRANSFER.
2. Either:
(a.) Press the Location Key and then dial the extension.
. . . or . . .
(b.) If you have a programmable feature key assigned to that location number and extension, just
press that key to transfer.
Note: If you’re performing a “blind” transfer — i.e., one which you’re not “supervising” by speaking to the
person to whom you’re transferring — don’t hang up until you hear a ringing tone, which will
confirm the transfer has been successful.
Transferring an outside call to a remote location mailbox
1. Press VOICE MAIL.
2. Either:
(a.) Press the Location Key and then dial the extension.
. . . or . . .
(b.) If you have a programmable feature key assigned to that location number and extension,
just press that key to transfer.
Using feature keys with Esi-Link
To use a fixed feature key (e.g., TRANSFER) to access an Esi-Link location:
1. Press the fixed feature key.
2. Either:
(a.) Press the appropriate Location Key.
or
(b.) Dial the location number.
3. Dial the destination as follows:
(a.) If it’s an extension, voice mailbox or department group, dial the three-digit number.
(b.) If it’s a phone number, dial the outside-line-access code (9, 8 or 71–76) followed by the phone
number — e.g., 9 4 6 9 5 5 5 3 2 5 5 to dial 9 + 469-555-3255.
The following information shows how to use both fixed and programmable feature keys to make it even
easier to use certain ESI phone system features over Esi-Link.
To Next Page
Loading...
