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ESI IVX 20 User Manual

ESI IVX 20
55 pages
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User’s Guide
0450-0071
Rev. B
Extensive, continually
updated user help
is always available on
the ESI Web site at
www.esi-estech.com.

Table of Contents

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ESI IVX 20 Specifications

General IconGeneral
SpeakerphoneYes
Speed DialYes
Caller IDYes
Headset JackYes
Volume ControlYes
Wall MountableYes
DisplayLCD

Summary

Digital Feature Phone Operation

Basic Phone Use

Covers fundamental operations like answering and placing outside and internal calls, including shortcuts.

Direct Station Select

Explains how to use programmable keys for direct access to other stations and monitoring their status.

Transferring Calls

Details methods for blind and supervised transfers of outside calls to other stations or mailboxes.

Call Waiting

Describes how to manage multiple incoming calls, including toggling between calls and handling notifications.

Park/Hold Operation

Explains the difference between parking and holding calls and how to retrieve them.

Esi-Dex

Covers accessing and auto-dialing stored names and numbers from personal, station, or system directories.

Headset Operation

Details how to use a headset with the phone, including connecting, disconnecting, and mode activation.

Optional Features

Lists and briefly explains optional features like manual day/night mode and call forward keys.

Voice Mail Operation

Personal Greetings

Guides on recording and managing up to three personal greetings for your voice mailbox.

Live Recording

Explains how to record conversations or personal notes directly from the phone.

Message Retrieval

Covers accessing and managing voice messages, including playback and message status indicators.

User Programming

Details how users can program various station features, including passwords and options.

Analog Stations

Analog Station Operation

Describes basic functions for analog phones, including placing calls and transferring.

Call Forwarding

Explains how to forward calls to another station or mailbox when the station is busy or unanswered.

Call Park

Details how to place calls on hold for retrieval from any station within the system.

Voice Mail Operation from an Analog Station

Covers accessing personal greetings and leaving messages on analog stations.

Guest Mailboxes

Personal Greetings for Guest Mailboxes

Instructions for recording and managing personal greetings for guest mailboxes.

Retrieving Guest Mailbox Messages

Guides on accessing voice messages from guest mailboxes via a Digital Feature Phone.

Programming Guest Mailboxes

Details on setting up guest mailboxes, including greetings, passwords, and paging.

Broadcast Mailbox

Introduction to Broadcast Mailbox

Explains the function of the broadcast mailbox for sending messages to all system users.

Programming the Broadcast Mailbox

Covers recording greetings and changing passwords for the broadcast mailbox.

Live Outside Calls and Operator Station

Live Outside Calls

Describes how the phone handles incoming outside calls not routed through the auto attendant.

Operator Station

Details functions of station 100, including handling operator calls and changing system modes.

64-Key Expansion Console

Programming the Console

Instructions on how to program the 64-key expansion console, mirroring feature key programming.

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