Digital Feature Phone operation IVX 20
A.6
Transferring an outside call . . .
To another station
Blind transfer
1.
While connected to an outside call, press a station key (or press TRANSFER and then dial the
extension number).
2.
Hang up immediately to perform a blind transfer.
Note: If the called party does not answer, the caller will be forwarded either to the called
party’s mailbox or another destination you have forwarded your phone to.
Supervised transfer — announcing the caller to the called party
1.
Do not hang up (as in “Blind transfer,” above); instead, wait until the called party answers.
2.
Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)
3.
Hang up.
This is a supervised transfer.
Note: If the transferred-to party does not answer in step 1, press the station key again or press
FLASH to be reconnected to the original caller.
To a voice mailbox
Transferring a caller to a mailbox to leave a message
1.
Press VOICEMAIL and the appropriate station key — or, if your phone has no station key
programmed for this destination, press VOICEMAIL and TRANSFER, and then dial the extension
number.
2.
You and the caller will be connected to that user’s personal greeting. You may choose either to
hang up immediately or listen to a portion of the personal greeting (i. e., to assure yourself that
you have placed the caller into the correct mailbox).
Note: Regardless of when you hang up, the caller will hear the entire personal greeting.
To insure the privacy of the message, you will automatically be disconnected at the record
tone.
Transferring a user to his/her own mailbox for message pickup
You can transfer a user who’s calling from the outside directly to his/her mailbox for message pick-
up by pressing VOICEMAIL, * and the appropriate Station Key, or dialing the mailbox number and
hanging up.
To the main greeting
To transfer an outside caller to the main greeting, press VOICEMAIL and hang up.
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