ESI ePhone4x - User Manual

Getting Started with the
ESI ePhone4x™
for ESI eSIP Evolution Series™ & ESI eCloud PBX™
Copyright © 2019, Estech Systems, Inc. (ESI). ESI systems are protected by various
US patents, granted and pending. For more information on ESI and its products, visit
www.esi-estech.com.
#0455-0203 Rev. B
Call History
This presents a list of the last 100 dialed, answered, and missed calls to/from your
extension.
1. Press History soft key, Up navigation key or Menu soft key > 6 Call Logs > 1
Local Call Logs.
2. Scroll to (using navigation keys) and select the desired call by pressing the OK
key.
3. Press either Dial soft key to dial the number or Option soft key > 4 Delete > Yes
soft key to remove the call record.
Note: The Missed Calls icon ( ) will appear on the
Home screen with the number of missed calls.
Recording
This feature allows you to record a call. All users have access to this feature.
Recordings are located with your system administrator.
1. While on an active call, press the Record DSS key.
2. To end the recording, press the Record DSS key or hang up.
Note: A Record DSS key needs to be programmed.
Status Indicator
The programmable feature/DSS keys flash to indicate that you have either a new
incoming call or a new voice mail message. The DSS key will stay lit (red) during an
active call. The DSS key will flash (yellow) when a call is on hold.
Redial
1. Press Redial key.
2. Scroll to desired call.
3. Press Dial soft key, pick up handset, press Headset key, or Speaker key.
Phonebook
Access Phonebook:
1. Press Phonebook key or Dir soft key.
2. Select Contacts (Press 1 on keypad, Enter soft key, or OK navigation key).
3. To dial an entry, press Dial soft key or pickup handset or press Headset or
Speaker.
Add new entry:
1. Press Phonebook key or Dir soft key > 1 Contacts > press Add.
2. Enter name and number, then press Save soft key.
Intercom
To send a quick announcement to someone without ringing his/her phone, press
Intercom feature/DSS key and enter the extension you want to call. If the other user's
phone is idle, it will auto-answer via the speakerphone. Intercom applies to internal
calls made from ESI SIP phones.
Personalizing your ePhone
Programming Feature/DSS keys from the Phone
1. Press Menu soft key.
2. Scroll to to and select 3 Settings > 1 Basic Settings > 1 Keyboard > 1 DSS Key
Settings.
3. Scroll to and choose (Enter soft key or OK) the desired DSS key (1-36).
4. Scroll to choose the desired key "Type" (Memory, Line, Key Event, DTMF, URL,
BLF List Key, Multicast, or Action URL) and enter the associated information.
5. Press Save or OK.
Tip: Programmable keys start with key number 1 at the top-left corner
on page 1; top to bottom, left to right, ending with key 36 on page 4.
Programming a Speed Dial key
A speed dial key can be programmed for phone numbers or extensions that you dial
most often.
1. Press Menu soft key. Scroll to and select 5 Phonebook, then 6 Speed Dial.
2. Scroll to and select (OK navigation key or Edit soft key) the desired key to
program.
3. Enter the desired name and number and press Save soft key or OK.
Programming Feature/DSS keys from the Console
For eSIP systems, use the Communicator Console. For eCloud systems, use the
eConsole dashboard.
Voice Mailbox Options
Here you can change your greetings, record your name and you can change the
password for your voicemail.
1. Access your voice mailbox, press the Voice mail key.
2. Enter your password and press #. The system will then tell you the number of
messages you have.
eSIP eCloud Function
Dial 0 - Mailbox Options
Dial 1 - Record your Unavailable Message
Dial 2 - Record your Busy Message
Dial 3 Dial 5, then 2 Record your Name
Dial 4 - Record your Temporary Greeting
Dial 5 Dial 5, then 1 Change your Password
Dial * # Return to the Main Menu
- Dial 6 Change Greeting
- Dial 1 For New Messages
- Dial 2 For Old Messages
- Dial 3 To Send Messages
Note: Check the back of your phone to determine if you are on eSIP or eCloud:
If serial number is 5000-0911, you're on an eSIP system.
If 5000-0921, you're on an eCloud system.

Summary

Call History Management

View and Delete Call Records

Access and manage the last 100 dialed, answered, and missed calls.

Call Recording Feature

How to Record a Call

Instructions for starting and ending call recordings using the Record DSS key.

Status Indicator Overview

Interpreting DSS Key Lights

Learn how DSS keys indicate new calls, voicemails, or held calls.

Quick Redial Function

Redialing Last Called Numbers

Steps to redial a selected number from the call history.

Phonebook Management

Accessing and Adding Contacts

How to access contacts and add new entries to the phonebook.

Intercom Announcement

Making Internal Announcements

Send quick announcements to other extensions via speakerphone.

Personalizing Your ePhone Settings

Programming Feature;DSS Keys via Phone

Customize DSS keys directly from the phone's menu interface.

Programming Speed Dial Keys

Assign frequently dialed numbers or extensions to speed dial keys.

Programming DSS Keys via Console

Configure DSS keys using the Communicator or eConsole dashboard.

Voice Mailbox Options

Manage greetings, record name, and change voicemail password.

ESI ePhone4 x Overview

Home Screen Display

Details on the idle screen showing date, time, and voicemail counts.

Soft Keys and Navigation

Explanation of the bottom row soft keys and navigation controls.

Icon Reference Guide

Visual guide to icons used on the phone interface.

Answering Incoming Calls

Call Answer Methods

Methods to answer calls using handset, speaker, headset, or soft key.

Adjusting Phone Preferences

Customizing Phone Settings

Configure display, energy saving, sleep time, ring settings, and volume.

Call Hold Functionality

Placing and Retrieving Calls on Hold

Instructions for holding and resuming calls.

Handling Second Inbound Calls

Managing Multiple Calls

Steps for answering a second call while on an active call.

Call Transfer Procedures

Blind and Supervised Transfers

Guide to performing blind and supervised call transfers.

Key System Features

Placing an External Call

Steps for making outgoing calls to external numbers.

Call Forwarding Options

How to enable, disable, and manage unconditional call forwarding.

Call Park Functionality

Placing calls on hold to be retrieved by any phone on the system.

Mute and Do Not Disturb (DND)

Using Mute for calls and setting Do Not Disturb mode.

Voice Mail Access

How to access and manage voice messages.

Call Queue Management

Placing calls into a queue and retrieving them.

Agent Login;Logout

Logging into and out of automatic call distribution queues.

ESI ePhone4x Specifications

General

Protocols	SIP
PoE	Yes
Type	IP Phone
Lines	4
Headset Port	Yes
Speakerphone	Yes
Wall Mountable	Yes
Ethernet Ports	2 x 10/100 Mbps
Display	LCD