ESI 600 - Optional Features

Special keys User’s Guide
F.12
Optional features
The following optional features may be accessible from your station. See the Administrator for details.
In each case, you must use a programmable feature key to serve as an on/off key for the feature (see
“Programmable feature keys,” page C.2).
Note: In the codes, DDD = ACD department number and XXX = extension number.
Code Feature key Page
12-Key
Phone
ESI Cordless
Handset
24/48-Key
Phones
560 Manual day/night mode F.13 Y Y
561 Service observing F.13 Y Y
5DDD ACD agent log on/off I.1 Y Y
562 ACD agent wrap I.2 Y Y
563DDD ACD Administrator I.5 Y Y
564 Headset key F.13 Y
565 Call forward key F.13 Y Y Y
565XXX Forward to a destination F.13 Y Y Y
566 Redial F.1 Y
567 Call forward/no-answer key E.10 Y
568 Message monitor key F.10 Y Y
569 Background announce key F.14 Y Y
570 Conference E.8 Y
571 Personal Greeting 1 F.14 Y Y Y
572 Personal Greeting 2 F.14 Y Y Y
573 Personal Greeting 3 F.14 Y Y Y
574 Caller ID key F.15 Y
575 and 576 Virtual answer keys F.16 Y Y
577 QuickPage F.16 Y Y
578 Mute/DND F.16 Y (DND only)
579 Voice mail F.17 Y
580 Override ring key F.9 Y Y
582 Record F.17 Y
583 Quick Switch F.17 Y
584 Account codes F.18 Y Y Y
599 Overhead page E.15
(Continued)