22
TROUBLE SHOOTING
IF SOLUTION
The APP can not found
the camera
• Make sure your network supports the DHCP protocol.
• Make sure the camera and your mobile device connect
to the same Wi-Fi router for the first setting.
• Make sure the Wi-Fi router is activated.
• Make sure the camera is properly powered on.
• Use the “ADD CAMERA” function to manually add the camera.
Wi-Fi router is not shown
in the drop down list
• Make sure SSID broadcasting function is enabled in the Wi- Fi
router. Consult your Wi-Fi router manufacturer for the settings
if necessary.
• Change the wireless security protocol of your Wi-Fi router into
WPA/WPA2/WPA2-PSK. Due to security concerns, WEP protocol
is not suggested for some Wi-Fi routers.
Note:
WPA/WPA2/WPA2-PSK encryption protocols are newer and
more effective security standards for wireless networks than
the older and less-secure WEP protocol.
No image appears
• Make sure the power adaptor is not damaged or defective and
plugged into an electrical outlet with power.
• Relocate the camera to obtain the best reception of wireless signals.
• Make sure the camera is properly configured in App.
• Make sure the mobile device is connected to 3G/4G/Wi-Fi properly.
Low wireless signal
Poor image quality
• Wireless devices such as wireless home stereo system may
reduce the signal strength. Leave as much space as possible
between the camera/mobile device and these wireless devices.
• Clean the camera lens using lens cleaning cloth. Spots or dust on
the lens can also cause image quality problems.
Motion detection is not
working or over-react
• Make sure the sensitivity setting is turned ON (please refer to the
Sensitivity Setting section).
• In motion detection mode, a moving object within the camera viewing
angle is necessary to trigger the motion sensor for recording
GUARDCAMDECO Manual.indd 22 12/03/2018 14:23:54
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