Why is the date and time wrong on my ESP GuardCamDeco?
If your ESP Security Camera displays the wrong date and time, ensure you've selected the correct time zone. Confirm the system date and time on your mobile device to ensure correct operation. Also, verify that the system is properly connected to the internet.
What causes memory card error on ESP Security Camera?
If you're encountering a memory card error with your ESP Security Camera, ensure the memory card is correctly inserted and formatted. For best results, use the memory card provided with the camera. Also, make sure you are using a Class 10 rated memory card. Remember to back up any important data before formatting, as this process will erase all data on the card.
How to fix wrong date and time shown on my ESP Security Camera?
If your ESP Security Camera shows the wrong date and time, this can cause unexpected recording schedules. Make sure you've selected the correct time zone. Confirm the system date and time on your mobile device to ensure correct operation. The system will sync the time when connected to the internet, so ensure a stable internet connection. You can check the connection by remotely accessing the system via your mobile device.
Why is motion detection not working or overreacting on my ESP Security Camera?
If motion detection is not working or is overreacting on your ESP Security Camera, ensure that the sensitivity setting is turned ON. A moving object needs to be within the camera's viewing angle to activate the motion sensor for recording.
Why is my Wi-Fi router not showing in the list for my ESP Security Camera?
If the Wi-Fi router isn't showing up in the drop-down list, make sure the SSID broadcasting function is enabled on your Wi-Fi router. If needed, consult your Wi-Fi router's manual for instructions. Also, change the wireless security protocol of your Wi-Fi router to WPA/WPA2/WPA2-PSK. Note that WEP protocol is less secure and not recommended for some routers.
What to do if no image appears from my ESP Security Camera?
If no image appears from your ESP Security Camera, check that the power adapter is working correctly and plugged into a functioning electrical outlet. Try moving the camera to a location with better wireless signal reception. Ensure the camera is set up correctly in the app, and confirm that your mobile device has a stable 3G/4G/Wi-Fi connection.
Why is the email alert not working on my ESP Security Camera?
If your ESP Security Camera isn't sending email alerts, first, make sure the email alert function is enabled. It's recommended to use a Gmail account for this feature, ensuring you've configured the system settings as suggested. Double-check that the email address has been entered correctly.
Why is my ESP Security Camera app not recording any video clips?
If your ESP Security Camera isn't recording video clips, verify that the SD card is properly inserted. Ensure that the motion detection function is enabled. If it's the first time using the SD card, format it. Finally, confirm that you're using a Class 10 rated memory card.
Why does my ESP Security Camera have low wireless signal and poor image quality?
If you're seeing low wireless signal or poor image quality on your ESP Security Camera, try these steps: Ensure there's ample space between the camera, your mobile device, and other wireless devices like home stereo systems, as they can weaken the signal. Also, clean the camera lens with a lens cleaning cloth to remove any spots or dust that might be affecting image quality.
Why is my Wi-Fi router not showing up on my ESP GuardCamDeco Security Camera?
If the Wi-Fi router is not shown in the drop-down list for your ESP Security Camera, ensure the SSID broadcasting function is enabled in the Wi-Fi router's settings. Additionally, change the wireless security protocol of your Wi-Fi router to WPA/WPA2/WPA2-PSK.
List of items included in the GuardcamDECO package, such as the device, manual, and accessories.
Specifications for iOS, Android, storage, and bandwidth for optimal system performance.
Details on connecting the GuardcamDECO app via Wi-Fi, 3G, or 4G, and background app usage.
Precautions to avoid personal injury during installation and handling of the product.
Labels and descriptions of components visible on the front of the GuardcamDECO unit.
Labels and descriptions of components located on the underside of the GuardcamDECO unit.
Guidance on optimal installation height (2.5m) and the 90° motion detection range.
Instructions for connecting the N&L pole connector to the junction box, noting double insulation.
Steps to fasten the junction box to the wall and securely attach the device using the hex key.
Instructions for powering on the device after installation and adjusting LED brightness.
Advice on installing the camera on a flat surface for optimal waterproof protection.
Guide on downloading and installing the 'ESP GuardcamDECO' app on smart-phones or tablets.
Steps to connect your smart-device to the GuardcamDECO's Wi-Fi hotspot and launch the app.
Instructions for adding the GuardcamDECO to the app using system name, QR code, and security code.
Steps to connect the GuardcamDECO to your home Wi-Fi network via advanced settings.
Note on acceptable SSID formats for Wi-Fi connection, emphasizing English alphabet characters.
Description of the main app page listing registered devices and accessing live view.
Explanation of icons for adding devices, accessing settings, refreshing, and viewing information.
How to access advanced settings from the app's setting menu.
Procedure for deleting a paired GuardcamDECO device from the application.
How to view and playback motion-triggered events from the event list.
Instructions for enabling and setting a PIN code for app security upon launch.
Guidance on what to do if the PIN code is forgotten (delete and reinstall the app).
Steps to enable and configure push notifications for the GuardcamDECO on Android devices.
Note indicating that changes to push notification settings may take time to apply on iOS devices.
Description of the live view screen, including controls for light, auto mode, and brightness.
Explanation of buttons for taking snapshots, controlling volume, and starting/stopping video recording.
Instructions for using the two-way audio feature and triggering the manual alarm.
Information on where snapshots are saved on iOS devices (Camera Roll).
Information on where snapshots are saved on Android devices (Photo Gallery).
Details on how recorded video files are automatically saved to the inserted memory card.
Instructions on how to access the event edit menu using the designated icon.
Instructions for pausing/playing videos and activating/deactivating the audio function during playback.
How to switch to a full-screen view of the video during playback.
Instructions on how to select specific video files from the event list for deletion.
Steps to search for events by date/time and download video clips to your device.
Information that live view and recording stop during download and connection termination may occur.
Configuration for Admin Password and Device Security Password for system management and remote access.
Configuration for Wi-Fi network connection and email alert settings.
Settings for video quality, motion detection sensitivity, and automatic lighting modes.
Configuration for time zone, SD card management, and device information.
Details on the default admin password and how to change it for security.
Details on the default security code and how to change it for camera access.
Instructions for setting the correct time zone and daylight saving for the device.
Instructions for connecting the camera to a Wi-Fi network, recommending WPA/WPA2/PSK.
Recommended settings for configuring Gmail for email alerts, including SMTP details.
Adjusting video stream quality for optimal viewing based on bandwidth.
Selecting power line frequency and video color tone (warm yellow/cool-white).
Improving night view video image by selecting from 5 brightness levels.
Explanation of PIR as hardware-based biomass detection for motion sensing.
Setting up the lighting auto mode with options like 'By Trigger' or 'By manual schedule'.
Instructions for formatting the memory card, which erases all data.
Enabling overwriting of oldest files when the memory card is full to save new recordings.
Display of device version, total size, and available size of the memory card.
Solutions for when the mobile app cannot detect or connect to the camera.
Solutions for when the Wi-Fi router is not appearing in the device's network list.
Solutions for when no image is displayed on the app, checking power and configuration.
Solutions for low wireless signal strength or poor image quality, including placement and cleaning.
Solutions for motion detection not working or over-reacting, checking sensitivity settings.
Solutions for when the app cannot record video clips, checking SD card and motion detection.
Solutions for email alerts not functioning, checking configuration and email address.
Solutions for memory card errors, ensuring correct insertion, formatting, and card type.
Solutions for incorrect date and time display, checking time zone and internet connection.
Technical details for network parameters like Wi-Fi and camera features including sensor and storage.
Specifications covering video/audio compression, mobile device requirements, and general parameters.
General| Brand | ESP |
|---|---|
| Model | GuardCamDeco |
| Category | Security Camera |
| Language | English |
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