LCD screen on the station is inactive
Check the power supply.
Check the state of safety elements, especially
the main controller protection.
Check the output voltage of the 12VDC power
supply unit.
The station has collapsed or is damaged and
easily exposed to water
Cut the power supply immediately. The
station must be dismantled and power supply
cables secured. The station can then be
replaced.
The user completed the identification and
plugged the cable into the IEC 62196-2 Type 2
socket, yet the station doesn't register that
the cable has been plugged in
The user should first check if the cable is
plugged in properly. The next step is to
determine with the help of the maintenance
staff whether the user's vehicle supports the
IEC6181 standard on which the station's
operation is based.
The user tries to perform the identification,
but the LCD display shows only »Unknown
user«
The smart card that was used for
identification is not part of the system or the
user is not a registered user.
The user is unable to perform the
identification with a verified smart card
The user should hold the smart card against
the RFID card reader and wait for a few
seconds for the beep
The user tries to perform the identification
which takes much longer than usual and
results in a » Error occurred while logging in.«
message
Check if the Control centre is operating
normally and if the communication between
the charging station and the Control centre is
functioning properly
The charging stations fails to send the cyclic
message to the Control centre (it failed to do
so for over two hours)
The maintenance staff should examine the
functioning of the station (e.g. LCD screen is
active). If the station is functioning, the cause
of the problem is probably in the
communication connection. If the station is
not functioning (e.g. LCD screen is inactive),
the station might be without power or some
protection equipment has been activated.
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