Troubleshooting
The robot vacuum
cannot be recharged
Faults
Possible Causes
The robot vacuum is not in
contact with the charging
contacts.
Place the robot vacuum 1m in
front of the self-emptying base
and press the recharging button.
Actions
The robot vacuum
cannot return for
charging
The self-emptying base is
placed improperly.
Place the self-emptying base on
a level surface that is free of
obstacles.
The robot vacuum is
entangled/stuck by objects
(such as cords) on the floor.
Please put away the scattered
cords and objects on the floor.
The side brush/main brush is
stuck so that the robot vacuum
cannot move normally.
Remove the objects that caused
the main/side brush to be stuck
and place the robot flat on the
floor and restart.
The robot vacuum is stuck by
obstacles.
Remove the obstacles and
proceed with cleaning, or set
No-go zones in App.
Cleaning process has
not been completed,
but the robot vacuum
returns for charging
The battery level of the robot
vacuum is running low.
Let the robot vacuum return for
recharging.
Scheduled Appointment has
been cancelled.
Reset Appointment.
Fail to clean as
Appointment
The robot vacuum is in Do Not
Disturb Mode.
The robot vacuum
does not work
Left/right wheel is suspended.
Place the robot vacuum flat on
the floor and retry.
The robot vacuum
moves backward
The protective cover of
navigation module is stuck.
Gently tap the protective cover
to remove dust.
There is obstacle ahead. Remove the obstacle ahead.
The bumper is stuck.
Gently tap the front bumper to
remove dust.
There is dust accumulated on
Clean the dust accumulated on
The robot vacuum is
trapped
or adjust the "Do Not Disturb"
time interval.
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