Evolis Dualys - Printing Problems

4-3 Troubleshooting
Do not attempt to use tools or other items to repair your printer in the event of problems, in case major damage
is caused.
4-3a PRINTING PROBLEMS
ä
Nothing prints
Ê
Check the print driver
Check that there is a print driver for your printer in the Windows conguration.
Check that the printer is selected as the default printer.
Ë
Check the printer’s power supply
Check that the power cable is correctly connected to the printer and to a working electrical socket.
Check that the printer is on and that the control button is lit.
Make sure you are using the power supply unit supplied with the printer.
Ì
Check the USB cable
Check that the USB cable is connecting the printer to your computer.
Í
Check the ribbon
Check that the ribbon is tted correctly and that the cover is closed.
Î
Check the cards
Check that there are cards in the card feeder.
Check that no cards are jammed in the printer.
Ï
Print a test card
See elsewhere in this section for the procedure to be followed.
ä
Blank card ejected
Ê
Check the ribbon
Check that the ribbon is not nished or damaged. Replace it or re-install it if necessary.
Ë
The print head may be damaged
Print a test card.
If the test card does not print, contact an Evolis dealer for technical support or visit the website at www.evolis.com.
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