PROBLEM CAUSE SOLUTION
Grill will not start
Power Ensure unit is plugged in.
Verify GFIC outlet has power.
Check and reset Ground Fault Interrupter if
necessary.
If igniter is not working, check 5 amp fuse
located at the back of the control. Replace if
necessary.
Control Knob Ensure control knob is in OFF position.
Turn control knob to SMOKE.
LCD screen will light up.
Igniter Remove warming rack, cooking grids, grease
tray and diffuser. Turn unit on and visually
inspect the igniter. Start unit using lighting
instruction. If not working, call Customer
Service.
Auger Motor Remove cooking grids, grease tray and
diffuser. Turn unit on and visually inspect the
auger is moving. If not, remove Controller and
inspect wiring connections. Contact Customer
Service for assistance.
Controller Remove Control Board. Inspect the wires and
connections. If no issue found, contact
Customer Service.
During Smoke
Mode, the
temperature is too
high.
Improper preset for desired
smoking setting.
With the grill set to "SMOKE", press the M/P
button to select a higher preset.
Unexpected grill
temperature is
displayed.
Grill is exposed to direct sunlight
or high ambient temperature.
Use the grill in a shaded area when possible.
However, other than showing incorrect
temperature readings, this will not harm the
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