EzCAP 284 - Troubleshooting and FAQs; FAQ: Common Problems and Solutions

Record Format
Video: MP4, Audio: AAC Stereo
Record Quality
Max: 18Mbps@1080P 30fps
Record File
Max: 2GB / Per File
Record Place
Max: 140MB / Minute, 8.4GB / Hour
Power Supply
DC 5V / 2A with Mini USB port
Applications
Software
Arcsoft Showbiz
Video Editing
Timeline / Storyboard edit, Split / Divide Scenes, Multi Trim
Scenes …
Video Export
Upload to YouTube
Portable Device: iPod, iPhone, iPod Touch, Apple TV, PSP,
PS3, Xbox
File: MPEG 1 / 2 / 4, WMV HD, QuickTime (MOV) …
Operating System
Windows 8 (32 / 64 bit), Windows 7 (32 / 64 bit), Windows Vista
(32 / 64 bit)
CPU
Intel Core 2 Duo 2.8GHz, AMD Athlon 64X2 Dual Core 3.0GHz
Memory
4 GB RAM
Graphics Card
VGA card with support for DirectX 10.0c or above
FAQ:
1, Why can’t record video through HDMI port of PS3 and some DVD player?
- Because HDCP protection of HDMI signal. You need to buy one HDMI splitter to decode HDCP.
Of course, it’s illegal in some countries and areas.
2, Why can’t record video with ezcap284 HD video capture device?
- Please make sure your monitor display the video at first. If not, please check all the cables
connection, and check your HDMI video source has HDCP protection (like point 2, it that, you
can’t get video on your monitor).
- For PS4, you need to disabled HDCP option following the option in manual. And the option is only
for games, not for Blue-Ray DVDs.
- Please make sure your USB drive or USB HDD isn’t out of memory, and don’t take your USB
drive off when the REC LED is flashing. The recording will automatically stop if the USB drive is
out of memory.