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Fanvil X5 User Manual

Fanvil X5
82 pages
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Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: +86-755-2640-2199 Fax: +86-755-2640-2618 Email: sales@fanvil.com support@fanvil.com Beijing Tel:+86-10-5753-6809
Suzhou Tel: +86-512-6592-0605 SEA Tel: +60-3-512-21997
Document Version: 1.0
Software Version: 1.2.275
Release Date: 2015/1/25
User Manual
X5

Table of Contents

Questions and Answers:

Fanvil X5 Specifications

General IconGeneral
Audio CodecG.711, G.722, G.723, G.726, G.729, iLBC, Opus
HD AudioYes
Operating Humidity10% to 90% (non-condensing)
Wall MountableYes
Network10/100 Mbps Ethernet
Power SupplyPoE
Headset Port3.5mm
USB PortYes, 1 USB port
ProtocolsSIP, RTP, RTCP, HTTP, HTTPS, DHCP, DNS, NTP, TFTP
Operating Temperature0°C to 40°C
LanguagesEnglish, Chinese
Lines4
SIP Accounts4

Summary

Safety Instruction

Overview

Installation

Use PoE or external Power Adapter

Explains the two power supply modes: PoE and external power adapter for the device.

Desktop and Wall-mount Installation

Provides instructions for setting up the phone in both desktop and wall-mount modes.

Introduction to the Phone User Interface

Keypad

Details the layout and function of each key on the Fanvil X5 IP Phone keypad.

Using Handset / Hands-free Speaker / Headphone

Explains how to use the handset, hands-free speaker, and headphone for making and receiving calls.

Screen User Interface

Describes the phone's screen layout, main screen, and soft-menu buttons for user interaction.

Web Portal

Introduces the web portal for managing and operating the device remotely via a browser.

Setting Up

Network Configuration

Details how to configure network parameters like DHCP, Static IP, and PPPoE for device connectivity.

Line Configurations

Explains how to configure SIP line settings, including server address, username, and authentication.

Using the Phone

Making Phone Calls

Guides users on dialing methods, making calls, and handling different call scenarios and call states.

Make / Receive Second Call

Details how to manage multiple calls, including answering a second incoming call or making a second outgoing call.

Join / Split Two Calls (3-way Local Conference)

Explains how to create and manage 3-way conference calls by joining and splitting existing calls.

Call Transfer

Covers attended and unattended call transfer methods to redirect calls to another party.

Using Phonebook

Guides on saving, managing, and dialing contacts from the phonebook.

Add / Edit / Delete Contact

Details the process of adding, editing, and deleting individual contact entries in the phonebook.

Add / Edit / Delete Group

Explains how to create, edit, and delete contact groups for organizing phonebook entries.

Browse and Add / Remove Contacts in Group

Guides on browsing contacts within a group and managing their membership by adding or removing.

Using Cloud Phonebook

Describes how to configure and use the cloud phonebook for contact synchronization from a server.

Open Cloud Phonebook

Details the steps to open and download contacts from the cloud phonebook to the device.

Call Logs

Explains how to view, filter, delete, and manage call history records on the device.

Voice Message

Covers receiving and retrieving voice messages, including notification and configuration of message retrieval.

Do-Not-Disturb

Explains how to enable and disable the Do-Not-Disturb (DND) feature on all or specific lines.

Auto-Answering

Details how to enable and configure the auto-answering feature for incoming calls with optional delay.

Call Forward

Guides on configuring call forwarding based on conditions like unconditional, busy, or no answer.

DSS LCD Configuration

Explains how to configure DSS keys for various functions like BLF, Speed Dial, and Intercom.

Phone Settings

Adjust Audio Volume

Details how to adjust audio volume for handset, hands-free, and headset modes.

Set Ring Tone Volume and Type

Explains how to adjust ring tone volume and select different ring types for incoming calls.

Adjust LCD Contrast

Guides on adjusting the LCD contrast for better screen visibility and readability.

Set Device Time/Date

Explains how to set the device's time and date, including automatic synchronization methods.

Reboot the Device

Provides instructions on how to reboot the device to restart its operations.

Reset to Factory Default

Details the process to reset the device to its factory default settings, erasing configurations.

Web Portal

Web Portal Authentication

Explains how to log in to the device's web portal using username and password for management.

Web Call

Describes how to make and answer calls directly from the web portal interface using a browser.

SYSTEM / Information

Shows how to retrieve system information, network status, and SIP account status from the device.

SYSTEM / Account

Details how to manage user accounts and change web authentication passwords for portal access.

SYSTEM / Configurations

Covers exporting/importing device configurations and resetting to factory defaults via the web portal.

SYSTEM / Upgrade

Explains how to perform online or manual software upgrades for the device through the web portal.

SYSTEM / Auto Provision

Describes the auto-provisioning feature for mass deployment and centralized management of devices.

SYSTEM / Tools

Highlights diagnostic tools available in the web portal for troubleshooting device issues.

NETWORK / Basic

Covers basic network connection type and parameter configuration through the web portal.

NETWORK / Advanced

Details advanced network settings often configured by IT managers for enhancing quality of service.

LINES / SIP

Details the configuration of SIP lines, including server address, username, and authentication parameters.

LINES / Dial Peer

Details flexible dial rules, including matching types, aliases, and suffixes for call routing.

LINES / Dial Plan

Explains the device's dialing modes, including '#' send, fixed length, and transfer configurations.

LINES / Global Settings

Covers global settings for lines, including SIP and STUN configurations for network communication.

PHONE / Features

Details common phone features like DND, call transfer, conference, and auto-handdown settings.

PHONE / Audio

Guides on changing audio settings, including codecs, volume levels, and ring tone preferences.

PHONE / MCAST

Explains how to configure multicast DSS keys for broadcast calls and listen to multicast streams.

PHONE / Time/Date

Covers device time and date settings, including network time synchronization and daylight saving.

PHONE / Advanced

Details advanced configuration settings for screen, passwords, keyboard lock, and greeting words.

PHONEBOOK / Contacts

Guides on adding, deleting, editing, and browsing contacts and managing groups in the phonebook.

PHONEBOOK / Cloud Phonebook

Explains how to configure cloud phonebooks and retrieve contacts from LDAP servers.

PHONEBOOK / Blacklist

Details how to add numbers to the blacklist to block unwanted incoming calls.

PHONEBOOK / Advanced

Covers exporting/importing phonebook data and managing contact groups through advanced settings.

CALL LOGS

Explains how to browse, filter, and manage call logs, including saving to phonebook or blacklist.

FUNCTION KEY / Function Key

Details the configuration of DSS Keys for various functions like BLF, Speed Dial, and Intercom.

FUNCTION KEY / Softkey

Explains how to configure different functions for each softkey in various screens of the interface.

Advanced Features

VPN

Details how to establish VPN connections using L2TP and OpenVPN protocols for secure remote access.

L2TP

Provides instructions for setting up an L2TP VPN connection for basic authentication and data tunneling.

OpenVPN

Explains how to establish an OpenVPN connection using provided configuration files from a hosting provider.

Trouble Shooting

Get Device System Information

Guides on how to retrieve device system information for diagnostic purposes and issue reporting.

Upgrade to the latest software

Explains how to check for and perform software upgrades to fix bugs and improve device features.

Reboot Device

Provides instructions on how to reboot the device to restart its operations.

Reset Device to Factory Default

Details the process to reset the device to its factory default settings, erasing all user configurations.

Network Packets Capture

Guides on capturing network packets for issue identification and analysis by logging into the web portal.

Entering Post Mode and Recover System Image

Explains how to recover the system image if the device fails to boot, usually due to damaged system image.

Common Trouble Cases

Lists common issues like boot failure or registration problems with their respective solutions and troubleshooting steps.

Appendix I - Icon Illustration

Table 10 - Keypad Icons

Provides a reference for the icons associated with the device's keypad functions.

Table 11 - Status Prompt and Notification Icons

Lists and explains the icons displayed on the screen for status prompts and notifications.

Appendix II – Text Input from Keypad

Table 12 - Look-up Table of Characters

Provides a detailed look-up table for characters input via the keypad in numeric, lower case, and mixed modes.

Appendix III – LED Definition

Table 13 - DSS KEY LED State

Details the LED light states for various DSS key types (Line Key, BLF, DND, MWI) and their corresponding meanings.

Table 14 - ENB LED State

Explains the LED states for the ENB (Event Notification Button) indicating events on other DSS LCD pages.

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