What to do if my Fanvil X3G IP Phone could not register to a service provider?
First, ensure the network Ethernet cable is connected to the [Network] port and not the [PC] port. If that's correct, check the system information to see if the IP displays 'Negotiating…'; if so, verify your network configurations. If the network connection is fine, double-check your line configurations.
Why is audio chopping at far-end in hands-free mode on my Fanvil IP Phone?
The audio chopping at the far-end in hands-free mode is usually due to loud volume feedback from the speaker to the microphone. To resolve this, lower the speaker volume.
Why is there no audio in the handset of my Fanvil X3G IP Phone?
Check that the handset is connected to the correct Handset port and not the Headset port. The network bandwidth and delay may be unsuitable for an audio call at the moment.
Why is the audio poor or volume low in the headset of my Fanvil IP Phone?
Ensure you are using the headset provided, or consult the wire sequence if you wish to use a third-party headset. Also, the network bandwidth and delay may be unsuitable for an audio call at the moment.
Details using PoE or an external power adapter for powering the device.
Explains how to install the device in desktop or wall-mount configurations.
Explains how to configure network parameters (DHCP, Static IP, PPPoE).
Details the process of configuring SIP lines for telephony service.
Explains how to initiate and manage phone calls using the device.
Describes how to handle multiple calls, including answering a second incoming call.
Explains how to join multiple calls into a conference or split them.
Details attended and unattended methods for transferring calls.
Explains the configuration of call forwarding based on different conditions.
Guides on resetting the device to its original factory settings.
Explains how to log in to the device's web portal using credentials.
Guides on configuring VPN connections for secure networking.
Explains how to configure SIP lines for telephony service.
Details configuring Virtual Private Network (VPN) connections.
Explains how to establish L2TP VPN connections for secure tunneling.
Guides on setting up OpenVPN connections using configuration files.
Guides on resetting the device to its original factory settings.
Explains how to enter POST mode and recover the system image.
Lists common issues like boot failure or registration problems and their solutions.
General| Wi-Fi | No |
|---|---|
| Ethernet LAN | Yes |
| Security algorithms | AES, MD5 |
| Networking standards | IEEE 802.1x, IEEE 802.3af |
| Ethernet LAN data rates | 10, 100, 1000 Mbit/s |
| Ethernet LAN interface type | Gigabit Ethernet |
| Supported network protocols | DHCP, PPPoE, L2TP, OpenVPN, SIP2.0 UDP/TCP/TLS, RTP/RTCP/SRTP, STUN, DHCP, PPPoE, 802.1x, L2TP, SNTP, FTP/TFTP, HTTP/HTTPS, TR069 |
| Power consumption (typical) | 2.1 W |
| Display diagonal | 2.8 \ |
| Display resolution | 320 x 240 pixels |
| Mounting | Desk/Wall |
| Handset type | Wired handset |
| Product type | IP Phone |
| Product color | Black |
| Cables included | LAN (RJ-45) |
| Number of handles included | 1 pc(s) |
| Certification | CE, FCC 15 B, EN55022 B, EN61000-3-2, EN61000-3-3, EN55024, EN60950-1 |
| Speakerphone | - |
| Voice codecs | G.711a, G.711u, G.722, G.723.1, G.726 |
| Frequency range | 0 - 7 Hz |
| Lines quantity | 2 lines |
| Call log entries | 300 |
| Phonebook capacity | 500 entries |
| Operating temperature (T-T) | 0 - 40 °C |
| Operating relative humidity (H-H) | 10 - 65 % |
| Dual-Tone Multi-Frequency (DTMF) modes | In-band, Out-of band, SIP info |
| Volume control | Digital |
| Keypad number of keys | 32 |
| Number of function keys | 5 |
| RJ-9 ports quantity | 2 |
Weight and Dimensions| Depth | 174 mm |
|---|---|
| Width | 159 mm |
| Height | 171 mm |
| Package depth | 62 mm |
| Package width | 275 mm |
| Package height | 215 mm |
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