To Next PageTo Next PageWhat to do if my Fanvil IP Phone could not register to a service provider?
First, ensure the device is properly connected to the network, with the Ethernet cable plugged into the Network port, not the PC port. If the IP address displays “Negotiating…”, verify that the network configurations are correct. Also, double-check your line configurations.
What to do if Fanvil X5S IP Phone device could not boot up?
First, ensure the device is powered by a standard Fanvil power adapter or a PoE switch that meets the specification requirements, and check that the device is well connected to the power source. If the device system image has been damaged, please restore the system image.
Why is there no audio or poor audio in my Fanvil X5S IP Phone handset?
There might be a couple of reasons for this. First, ensure the handset is connected to the correct Handset port and not the Headphone port. Second, the network bandwidth and delay may not be suitable for an audio call at the moment.
How to fix audio chopping at far-end in Hands-free speaker mode on Fanvil IP Phone?
The audio chopping might be caused by loud volume feedback from the speaker to the microphone. Try lowering the speaker volume a bit to resolve this issue.
Why is the audio poor or the volume low in my Fanvil X5S IP Phone headphone?
This could be due to a couple of reasons. One reason is that there are two Headphone wire sequences in the market. Use the Headphone provided by Fanvil, or consult Fanvil about the wire sequence if you wish to use a third party headphone. Another reason is that the network bandwidth and delay may not be suitable for audio call at the moment.
General| Call hold | Yes |
|---|---|
| Lines quantity | 6 lines |
| Call log entries | 1000 |
| Phonebook capacity | 1000 entries |
| Number of VoIP accounts | - |
| AC adapter output current | 1 A |
| AC adapter output voltage | 12 V |
| Power consumption (typical) | 1.74 W |
| Certification | CE/FCC |
| Voice codecs | AMR-WB, G.711a, G.711u, G.722, G.723.1, G.726, G.729ab, iLBC |
| Cables included | LAN (RJ-45) |
| Number of handles included | 1 pc(s) |
| Mounting | Desk/Wall |
| Handset type | Wired handset |
| Product type | IP Phone |
| Product color | Black |
| USB 2.0 ports quantity | 1 |
| Ethernet LAN (RJ-45) ports | 2 |
| Wi-Fi | No |
| Networking standards | IEEE 802.1x, IEEE 802.3af |
| Ethernet LAN data rates | 10, 100, 1000 Mbit/s |
| Ethernet LAN interface type | Gigabit Ethernet |
| Supported network protocols | SIP2.0 UDP/TCP/TLS, RTP/RTCP/SRTP, STUN, DHCP, LLDP, PPPoE, 802.1x, L2TP, OpenVPN, SNTP, FTP/TFTP, HTTP/HTTPS, TR069 |
| Volume control | Digital |
| Keypad number of keys | 38 |
| Number of function keys | 4 |
| Display diagonal | 3.5 \ |
| Display resolution | 480 x 320 pixels |
| Operating temperature (T-T) | 0 - 40 °C |
| Operating relative humidity (H-H) | 10 - 95 % |
Weight and Dimensions| Depth | 214 mm |
|---|---|
| Width | 197 mm |
| Height | 176 mm |
| Package depth | 285 mm |
| Package width | 270 mm |
| Package height | 65 mm |
Crucial notices for safe and reliable operation of the device.
Introduces the Fanvil X5S IP Phone and its key features.
Explains power supply options using PoE or external adapter.
Details how to install the phone in desktop and wall-mount modes.
Describes the layout and function of the phone's keypad.
Explains how to use the handset, speaker, and headphone for calls.
Details the device's screen layout and soft-menu buttons.
Explains how to access and use the device's web portal for management.
Guides on configuring network parameters like DHCP, Static IP, or PPPoE.
Details how to configure SIP lines for telephony service and authentication.
Explains how to make phone calls using different dialing methods.
Describes how to handle multiple concurrent calls, including incoming and outgoing second calls.
Guides on initiating and managing 3-way conference calls.
Explains attended and unattended methods for transferring calls.
Details how to save, manage, and dial contacts from the phonebook.
Provides steps for adding, editing, and deleting contacts and groups.
Explains how to browse and manage contacts within groups.
Guides on configuring and using cloud phonebooks for contact synchronization.
Details how to open, download, and browse cloud phonebook entries.
Explains how to view, filter, and manage call logs.
Describes how to receive and retrieve voice messages.
Explains how to enable/disable the Do-Not-Disturb feature to reject incoming calls.
Guides on enabling auto-answering and configuring delay times.
Explains the types and configuration of call forwarding.
Details how to configure DSS keys for various functions like Speed Dial, BLF, etc.
Guides on adjusting volume for handset, speaker, and headset.
Explains how to configure ringtone volume and type.
Details how to adjust LCD contrast and backlight.
Describes how to set the device's time and date parameters.
Explains language change and Bluetooth headset connection.
Instructions on how to reboot the device.
Explains how to reset the device to its factory default settings.
Details how to log in to the web portal using username and password.
Describes how to view system information and network status.
Explains how to manage user accounts and privileges.
Guides on exporting/importing configurations and resetting to factory default.
Explains how to perform online or manual software upgrades.
Details how Auto Provision settings help deploy and manage devices.
Describes tools for troubleshooting and screenshot features.
Allows configuration of network connection type and parameters.
Provides settings for web login protocols, ports, and RTP.
For network-level settings typically configured by IT administrators.
Allows configuration of a VPN connection.
Details configuring SIP lines for telephony service and registration.
Explains how to configure dial plan rules for easier dialing.
Covers global settings for lines, including STUN and TLS.
Details common phone features like call waiting and auto-handdown.
Covers audio settings, including codecs, volumes, and DTMF payload.
Explains how to configure multicast DSS keys for broadcast calls.
Refers to external documentation for Action URL configurations.
Details device time and date settings, including SNTP and DST.
Covers advanced phone configurations like screen settings and password.
Explains how to add, edit, delete contacts and manage groups.
Guides on configuring cloud and LDAP phonebooks.
Details how to restrict incoming and outgoing calls using a blacklist.
Covers exporting/importing phonebooks and managing groups.
Explains how to view, filter, and manage call logs.
Details how to configure DSS keys for various functions like BLF, Speed Dial, Intercom.
Covers advanced DSS key configurations like transfer mode and memory key actions.
Explains how to enable security features like certificate verification.
Guides on accessing device logs for troubleshooting.
Explains how to configure VPN connections for secure networking.
Guides on establishing an OpenVPN connection using configuration files.
Guides on retrieving device system information for support.
Instructions on how to reboot the device.
Explains how to reset the device to its factory default settings.
Guides on capturing network packets for issue identification.
Lists common issues and their solutions, like boot-up or registration problems.
Illustrates keypad icons and status/notification icons used on the device.
Provides a lookup table for characters entered via the keypad in different modes.
Defines the states and meanings of DSS Key and ENB LEDs.
