RESTRICTED USE ONLY Fargo Electronics, Inc.
Persona C11 Card Printer and Persona M11 Card Printer User Guide (Rev. 5.0)
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Section 7: Firmware Upgrades
The purpose of this Technical Update (dated 04/27/2003) to provide information on a
Firmware improvement to the Persona C11 Card Printer and Persona M11 Card Printer.
The ECO C04008 has been released. No action is required. This is for your information only.
Firmware Improvement (C11/M11): The ribbon-queuing improvement makes the ribbon
handling more robust to ensure the maximum number of prints from our color ribbons.
Section 8: Fargo Technical Support
The purpose of this section to provide the User with an efficient, step-by-step procedure to
be used when contacting Fargo Technical Support as needed for this Card Printer.
Contacting Fargo Technical Support
Step Procedure
1 Read the suggested Sections of the Technical Service and Maintenance Manual in
order to troubleshoot a C11 Card Printer.
As needed, contact the Fargo Technical Support Group by phone at
(952) 941-0050 or by fax at (952) 941-1852 for additional, technical assistance.
OR
Contact Fargo Technical Support via the Web:
http://www.fargo.com/tech_support/contact_tech_support.asp
2 Position a phone near the Printer and Computer so Fargo technicians can help to
help troubleshoot the Printer(s).
3 Please have a self-test and a sample card ready when calling Fargo Technical
Support.
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