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ON DAYS WITH STRONG WINDS OR ADVERSE WEATHER
CONDITIONS, IT IS POSSIBLE THAT COMBUSTION IN THE
HEATER IS NOT IDEAL DUE TO THE CHIMNEY FLUE BEING
AFFECTED. THE MANUFACTURER IS NOT LIABLE FOR THE POOR
OPERATION OF THE HEATER UNDER ADVERSE WEATHER
CONDITIONS
When the heater functions improperly, an alarm or message will normally appear, although this will not always occur.
Below, we show some cases that could arise and some checks that it would be useful to do before calling the Technical
Support Service:
• When the heater is connected, the breaker in the house is tripped. The rst step would be to try connecting
the heater to another plug. If the problem continues, there could be a moisture issue with one or more of the
components inside the heater. In this case, make sure that the heater is not being aected by moisture in the
environment and/or chimney and wait for a few hours before trying to light it again. If the problem persists, call the
Technical Support Service.
• The display fails to turn on. Check that the voltage at the plug is correct, see if the rear switch is turned on, the fuse
in the switch may be blown, etc.
9.2 MESSAGES
MESSAGE DESCRIPTION OF THE MESSAGE SOLUTION
Sond
Visualisation of the state of the temperature
sensors or ow sensor. The message appears
during the ‘Check-up’ phase and indicates whether
or not the temperature and air ow detected are
between the minimum and maximum values
allowed
• Check the status and the
connection of the sensors
• Notify the Technical Support
Service if the message
persists.
Hi
This indicates that the room temperature is in
excess of 50 °C
• Check the status and the
connection of the temperature
sensor.
• Notify the Technical Support
Service if the issue does not
resolve itself.
CLr
This message indicates that a certain number of
hours have passed and maintenance is required
for the heater
• Notify the Technical Support
Service so that they can
perform extraordinary cleaning
and reset the service hours
counter.
OFF dEL
This message appears when the heater has been turned of automatically during the
lighting phase (after the pre-loading stage). The unit turns itself o once returning to
operate at full capacity.
PCLr
Automatic self-cleaning of the burner that is
performed by the heater during operation
• No action is required, after the
time required for this cleaning
process has passed, the
message will disappear
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