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9.3 ERRORS AND SOLUTIONS
CODE
ALARM
DESCRIPTION POSSIBLE CAUSE SOLUTION
Er01
Intervention of the safety
thermostat
• Safety thermostat or cable
broken
• Excessive temperature in the
hopper
Notify the Technical Support
Service
Er02
Intervention of the safety pressure
switch
• The chimney is very dirty or
blocked
Check and clean out the chimney
• Chimney experiencing
excessive loss of load:
extended horizontal stretch,
excessive length, insucient
diameter, too many elbows,
etc.
Review and correct the installation
• Back-pung of smoke caused
by the wind
Review the orientation of the
smoke outlet and make sure that
the cowl installed is appropriate.
• Issue with the pressure switch
or its connection with the
electronic control board
If the alarm continues to appear
when you attempt to start the
unit after having reviewed and
corrected all of the above, notify
the Technical Support Service
Er03
Turning-o due to the temperature
of the smoke
• There are too few wood pellets
in the hopper
Pour more wood pellets into the
hopper and reset the error
• A ‘cave’ has formed in the
hopped and no wood pellets
are reaching the loading screw
Make sure that the wood pellets
are reaching the wood screw
(dismantle the cave), pour more
wood pellets into the wood hopper
if necessary.
• The loading screw has become
stuck and/or the loading motor
is not spinning
If no wood pellets fall into the
burner after trying several times to
turn the unit on, notify the Techni-
cal Support Service
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