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Poor Wash Performance
Customers Complaint Food Particles left on Dishes
Cause of
problem (1)
Spray arm has stopped rotating.
How to resolve
the problem
a) One of the dishes / cutlery / utensils has fallen
through the basket and jammed the spray arm,
remove the obstruction.
b) Filter plate, drain filter, or drain filter access panel is
not installed correctly and is causing the spray arm
to jam.
Cause of
problem (2)
The product is being over loaded or incorrectly loaded
with dishes.
How to resolve
the problem
Advise customer of correct loading.
Cause of
problem (3)
Customer is selecting the wrong wash cycle for the soil
level on the dishes.
How to resolve
the problem
Advise customer about reduced water temperatures
(up to 20ºC / 70°F lower) and wash times when using
Fast and Eco cycles.
Customers Complaint Coffee/Tea Stains left in Cups
Cause of
problem (1)
Not enough detergent being used. To remove these
stains requires a stronger concentration of detergent in
the water.
More detergent is also required in hard water areas as
minerals in the hard water reduce the effectiveness of
the detergent.
How to resolve
the problem
Fill the main-wash detergent cup to the top & for best
results also fill the pre-wash detergent cup. Run on
normal or heavy cycles not Eco.
Cause of
problem (2)
The product is being over loaded which is preventing
water reaching the cups on the upper cup racks.
How to resolve
the problem
Advise customer of correct loading.
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