Follett C33985 - User Manual

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HCD/HMD/HCF/HMF1400R,

HCD/HMD1400N Ice Machines

Following installation, please forward this manual

to the appropriate operations person.

Operation and Service Manual

Serial Number C33985 to C37309

Order parts online

www.follettice.com

OZ

MADE IN

THE USA

PSIG

MODEL

SERIAL NO

CORPORATION

PART NO

HZ

LOW SIDE

CHARGE

VOLTS

Easton Pennsylvania

Module No.

Stock Module Identification Plate

Service No.

Product

REFRIGERANT

R

C

AMPS

AMPS

DESIGN PRESSURE HIGH SIDE

MIN. BRANCH CIRCUIT AMPACITY

MAX. BRANCH CIRCUIT FUSE SIZE

MOTOR COMPRESSOR THERMALLY PROTECTED

FULL LOAD AMPS

R

SINGLE

PHASE

208264

NSF

U

L L

U

01034701R05

801 Church Lane • Easton, PA 18040, USA

Toll free (877) 612-5086 • +1 (610) 252-7301

www.follettice.com

Questions and Answers

J
James RodriguezAug 13, 2025
Why is my Follett Ice Maker running but not making ice?
- J
  Joseph ClarkAug 13, 2025
  If your Follett Ice Maker is running but not producing ice, several components could be the cause: * A defective compressor, start relay, start capacitor, run capacitor, or main contactor might be the issue; consider replacing these parts. * There might be no output from the PC board, so replacing the PC board is advised. * The machine could be in a Purge cycle; in this case, check for Purge operation.
T
thomascarolynAug 16, 2025
What to do if my Follett Ice Maker is not making ice and HI AMPS is displayed?
- T
  Tracey MooreAug 16, 2025
  If your Follett Ice Maker is not making ice and shows HI AMPS, here are a few potential causes: * Poor water quality may be causing ice to jam the auger. Clean the ice machine and increase flushing frequency. * A damaged shuttle mechanism or thermostat (closed) may be the problem. Replace or repair the shuttle mechanism/thermostat. * A kinked transport tube (thermostat systems) could be the issue. Straighten the transport tube. * Intermittent drive output from the PC board might be causing the evaporator to freeze. Replace the PC board. * The gearmotor might be unplugged. Ensure the gearmotor is plugged in.
J
john33Aug 20, 2025
Why is my Follett C33985 Ice Maker in TIME DELAY but the bin is not full?
- A
  Amber JohnsonAug 20, 2025
  If your Follett Ice Maker is in TIME DELAY without a full bin, it could be due to: 1. Ice jamming caused by an improperly installed transport tube, leading to a false shuttle. Correct the transport tube routing. 2. The shuttle being stuck in the up position. Repair or replace the shuttle mechanism. 3. A damaged or improperly installed thermostat (open). Replace or reposition the thermostat. 4. The transport tube backing out of the coupling. Correct the coupling installation.
P
Pamela BarnesAug 25, 2025
What to do if my Follett C33985 Ice Maker is not making ice due to a drain clog?
- M
  Miss Katherine JonesAug 26, 2025
  If your Follett Ice Maker is not making ice and there's a drain clog, consider the following: * A kinked or plugged drain hose could be causing water to back up. Remove any kinks or blockages from the drain hose. * Improper fol or drain routing/pitch might be causing water to back up. Re-route the fol or drain. * High TDS levels and a leaking drain solenoid could be causing a drain clog. Clean the area around the drain sensor and/or replace the drain solenoid valve.
C
Charles TuckerAug 28, 2025
What to do if my Follett C33985 Ice Maker is not making ice and is locked in PURGE?
- D
  Dominique WigginsAug 28, 2025
  If your Follett Ice Maker is not making ice and is locked in PURGE, it could be due to: * A self-flush occurred but the evaporator could not drain because of a failed drain solenoid valve. Replace the drain solenoid valve. * A self-flush occurred but the evaporator could not drain due to the water reservoir or ice machine not being level. Level the ice machine and check the water reservoir to ensure it is not tilted towards the compressor.
M
Melissa SnyderAug 31, 2025
Why is my Follett C33985 Ice Maker not making ice and showing 'Lo water'?
- M
  Ms. Kristen Thomas MDSep 1, 2025
  If your Follett Ice Maker is not making ice and shows a 'Lo water' message, here are a few things to check: * Ensure the water supply is turned on. If the evaporator was completely empty, you may need to press the reset button to restart the ice machine. * Low water pressure could be the issue. The ice machine should start once the water reaches the normal low level. * A defective water feed solenoid valve stuck in the closed position might be the problem. Replace the water feed solenoid valve. * There might be no water feed output from the PC board. Replace the PC board.
J
James ChapmanSep 4, 2025
Why is there excessive water in the bin of my Follett C33985?
- K
  Kathy AlexanderSep 5, 2025
  If your Follett Ice Maker is making ice but there's excessive water in the bin or coming from the transport tube, here are possible causes: * Failed water sensors may be causing the processor to incorrectly detect water levels. Clean or replace the water probe assembly and check wiring connections. * A blocked reservoir vent could be the issue. Clean or replace the vent tubes. * A defective water feed solenoid valve stuck in the open position could be the cause. Replace the water feed solenoid valve.
D
Daniel RobinsonSep 8, 2025
What does it mean if the CPU is not flashing on my Follett C33985?
- K
  Kristy NguyenSep 8, 2025
  If the CPU is not flashing on your Follett Ice Maker, it might indicate that the processor has been damaged. Replacing the PC board is the suggested solution.

Follett C33985 Specifications

General

Brand	Follett
Model	C33985
Category	Ice Maker
Language	English

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