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Troubleshooting
If you follow the recommended steps but the problem persists, or error messages
other than the ones below appear, please call your local customer service.
Do not attempt to repair the device yourself and never try to disassemble the
device under any circumstances.
Result Readings
Blood Glucose Test:
Message What it Means
< 0.5 mmol/L (10 mg/dL)
≥ 13.3 mmol/L (240 mg/dL)
> 33.3mmol/L (600 mg/dL)
Blood Glucose / Hematocrit/ Hemoglobin Test:
Message What it Means
< 0.5 mmol/L (10 mg/dL)
≥ 13.3 mmol/L (240 mg/dL)
> 33.3mmol/L (600 mg/dL)
β-Ketone Test:
Message What it Means
< 0.1 mmol/L
> 8.0 mmol/L