-19011150- • Rev. C • June 14, 2018
10
WARRANTY
Franke Foodservice Solutions (“Franke”) warrants new equipment manufactured in Franke’s own facilities to be
free of defects due to poor materials or workmanship for the period of time listed below (following the date of
original installation):
Franke-Manufactured Equipment
- All Components (including compressor) - 2 Year Parts and Labor (years 1-2)
- Compressor - 5 Years (parts only years 3-5)
Exclusions: Certain Franke parts that are expendable by nature and need to be replaced frequently may not
be covered. Franke is not liable under these warranties for repairs or damages due to improper
operation, maintenance or cleaning, attempted repairs or installation by unauthorized persons,
alterations, water quality, abuse, fire, flood or acts of God.
Additionally, this warranty may be voided in the case of:
- Failure to follow Franke instructions for use, care or maintenance.
- Removal, alteration or defacing of the Franke-affixed serial number labels.
- Service by a non-authorized service company.
- Use of non-OEM (Original Equipment Manufacturer) parts.
This warranty is conditional upon Franke receiving notice of any defect subject to this warranty within thirty (30)
days of its original discovery by the Buyer.
Other Equipment (Not Manufactured by Franke)
- Equipment not manufactured by Franke (commonly known as “buyouts” or purchased goods)
and manufactured by other entities is covered by the warranties, if any, of such third-party
manufacturers. Where such third party manufacturers provide warranties on any or all portions of
said “buyouts,” Franke agrees to transfer all such warranties to the Buyer.
TROUBLESHOOTING
ISSUE POSSIBLE CAUSE REMEDY
Frost building up on openings
around drawers.
Door gaskets are
damaged or not
installed correctly.
Verify that the drawer gaskets are installed cor-
rectly and are not cracked or damaged.
Product in drawers freezes while in
refrigeration mode.
Unit is in freezer mode
Verify that the unit is in the correct refrigera-
tion mode (refer to
Refrigeration Mode Toggle
,
Page 7)
Set point temperature
of controller is too low.
Increase set point temperature of controller
(refer to
Unit Temperature Adjustment
, Page 6).
If following these steps does not fix the problem,
contact
Franke
at (800) 537-2653 and press 2 for Technical Support.
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