999075 – Rev F Page 29 of 40
10 Troubleshooting
Should a problem arise with the use of the ceiling hoist, review the table below. Find the fault and complete the
recommended solution. If the fault is not listed below or the solution does not correct the problem, contact
your local authorised dealer immediately – contact details are provided on the last page of this manual.
The handset has become
disengaged from the ceiling hoist,
or the Handset buttons are not
responding.
Refer to the section ‘Applied Parts’. If this does not correct the fault,
then contact your local authorised dealer immediately so the ceiling
hoist can be checked to ensure proper continued operation.
The handset button command is
continuously activated – UP,
DOWN, E-LOWER.
Turn off the ceiling hoist using the red pull cord. Contact your local
authorised dealer immediately so that the ceiling hoist can be
checked to ensure proper continued operation.
If the emergency red cord has been used to either stop or lower the
person, the ceiling hoist will not operate again until it has been reset.
Contact your local authorised dealer immediately so that the ceiling
hoist can be checked that it is safe to reset.
Operate the hand control to determine if the ceiling hoist wakes up.
This can be determined from the green LED. If not present, the ceiling
hoist may be out of charge. Place ceiling hoist into the charging dock
for a minimum of one hour to determine if this resolves the issue. If
not, contact your local authorised dealer.
The ceiling hoist LEDs indicate
there is power, but the ceiling hoist
does not operate in the DOWN
direction.
A built-in detector checks the slackness of the lift tape. This may be
sensitive. Apply weight to the carry bar while pressing the DOWN
button at the same time.
If this corrects the fault temporarily but not permanently then contact
your local authorised dealer so that the ceiling hoist can be checked
to ensure proper continued operation
The red indicator light on the
ceiling hoist turns RED and/or a
loud alarm sound is heard when an
individual is raised.
The batteries are low and require charging. Refer to section ‘Charging
the Ceiling Hoist’ and charge the for at least one hour before trying to
raise/lower the carry bar.
If this does not correct the fault, then contact your local authorised
dealer immediately so that the ceiling hoist can be checked to ensure
proper continued operation.
The ceiling hoist does not pass
through a track component such as
a turntable or gate.
Refer to the user manual of the specific piece of equipment in
question.
If the recommended solution does not correct the fault, then contact
your local authorised dealer immediately so that the track component
and ceiling hoist can be checked to ensure proper continued
operation.
Intermittent Display Screen – Self
Recovering
If the display screen goes blank but self recovers, there is an
electromagnetic disturbance in the vicinity, if the ceiling hoist remains
operational, continue to use, and investigate the source of the
disturbance.
Display Screen goes blank but LED
functions
This may be caused by an electromagnetic disturbance, if the ceiling
hoist remains operational, continue to use, and investigate the source
of the disturbance.
Intermittent Motor performance
This may be caused by an electromagnetic disturbance, if the ceiling
hoist remains operational, continue to use, and investigate the source
of the disturbance. When the motor performance is compromised,
contact your local service provider.
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