6.4 Print Quality Problems 113
Streaks appear inside or
outside of halftone images.
Shadow is printed around
solid-filled images.
The paper has been stored unwrapped in low humidity for an extended period of time.
Load new paper.
The paper is not recommended for used with the printer. Load the correct paper.
Refer to
• "Supported Paper" (P. 71)
The Feed Roller Unit is old or damaged. Replace the Feed Roller Unit.
Refer to
• "Replacing the Feed Roller Unit" (P. 137)
Ink smudges off when rubbed
with a finger.
Toner is not fused to the paper.
Output is smudged with toner.
The paper type setting of the tray is incorrect. Change the [Paper Type] setting and try
printing again. For example, if [Paper Type] is set to [Heavyweight 1], try changing it to
[Heavyweight 2].
The paper is damp. Load new paper.
The paper is not recommended for used with the printer. Load the correct paper.
Refer to
• "Supported Paper" (P. 71)
The Fuser Unit is damaged or old. Replace the Fuser Unit. Contact our Customer
Support Center or your dealer.
The whole page is printed
black.
The drum cartridge is old or damaged. Replace the drum cartridge. Contact our
Customer Support Center or your dealer.
The high-voltage power supply may be at fault. Contact our Customer Support Center
or your dealers.
Output is blank. Multiple sheets were fed at once. Fan the paper and reload it in the tray.
The Feed Roller Unit is damaged or old. Replace the Feed Roller Unit. Contact our
Customer Support Center or your dealer.
The high-voltage power supply may be at fault. Contact our Customer Support Center
or your dealers.
Symptom Cause/Remedy
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