114 6 Troubleshooting
Output is partially blank.
Vertical white streaks appear
on output.
The paper is not recommended for used with the printer. Load the correct paper.
Refer to
• "Supported Paper" (P. 71)
The paper is damp. Load new paper.
Toner cartridges are not installed correctly.
Correctly install them.
Dew condensation may have formed in the printer.
On the control panel, set the interval that the printer switches to the Sleep mode to
more than 60 minutes, and let the printer stand with its power on. After about an hour,
the condensation disappears due to the heat inside the printer.
Refer to
• "Sleep Mode Timer" (P. 91)
The Feed Roller Unit or Fuser Unit is damaged or old. Replace the Feed Roller Unit, the
Fuser Unit, or both. Contact our Customer Support Center or your dealers.
White patches appear on
output.
Toner scatters around images.
Images are bluish.
The image transfer voltage may not be set properly.
Correct the transfer voltage setting [Adjust BTR] on the control panel.
Refer to
• "7.10 Adjusting the Image Transfer Voltage" (P. 169)
Change the [Paper Type] setting and try printing again. For example, if [Paper Type] is
set to [Plain], try changing it to [Bond] or [Recycled]. If it is set to [Heavyweight 1], try
changing it to [Heavyweight 2].
Texts are smeared. The paper is not recommended for used with the printer. Load the correct paper.
Refer to
• "Supported Paper" (P. 71)
The paper is damp. Load new paper.
Dew condensation may have formed in the printer.
On the control panel, set the interval that the printer switches to the Sleep mode to
more than 60 minutes, and let the printer stand with its power on. After about an hour,
the condensation disappears due to the heat inside the printer.
Refer to
• "Sleep Mode Timer" (P. 91)
Color around the edge of texts
is incorrect.
Color registration is incorrect.
Adjust the color registration on the control panel.
Refer to
• "7.9 Adjusting the Color Registration" (P. 165)
Symptom Cause/Remedy
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