Fujitsu ESPRIMO Q957 User Manual

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System

Operating Manual

FUJITSU Desktop

ESPRIMO Q55x / Q958

ESPRIMO Q956 / Q957

Table of Contents

Questions and Answers:

A
Anthony FarrellAug 5, 2025
What to do if the monitor remains blank on my Fujitsu Desktop?
- Y
  Yolanda PowellAug 5, 2025
  If the monitor remains blank, first ensure it is switched on. If power saving is active, press any key or deactivate the screen saver, entering your password if prompted. Also, check the brightness control; it might be set too low. Ensure the power and monitor cables are correctly connected to both the Fujitsu Desktop and the power outlet. If the issue persists, restart the system, press F8 during boot to enter Safe Mode, and set the correct monitor values as detailed in your monitor's manual. The causes could be a switched off monitor, activated power saving, brightness control set to dark, disconnected power or monitor cables, or incorrect monitor settings.
J
James FieldsAug 9, 2025
Why is the power-on indicator unlit on my Fujitsu Desktop?
- M
  matthewfloydAug 9, 2025
  If the power-on indicator is unlit after switching on your Fujitsu Desktop, it could be due to a faulty mains voltage supply or an overloaded internal power supply. Check that the power cable is properly plugged into both the device and a grounded mains outlet. If that doesn't work, unplug the device from the mains socket, wait about 3 minutes, then plug it back in and switch the device on.
J
Judith GillAug 13, 2025
What to do if Fujitsu Desktop cannot be switched off with the On/Off switch?
- V
  Valerie FarmerAug 13, 2025
  If you can't switch off your Fujitsu Desktop with the On/Off switch due to a system crash, press and hold the On/Off switch for at least 4 seconds until the device switches off. Be aware that this action could lead to data loss because the operating system is not shut down properly.
J
Joshua HopkinsAug 17, 2025
How to fix no mouse pointer displayed on the monitor of Fujitsu Desktop?
- S
  Sharon KiddAug 18, 2025
  If no mouse pointer is displayed on the monitor of your Fujitsu Desktop, the mouse may not be properly connected. Shut down the operating system correctly, switch off the device, and check that the mouse cable is properly connected. If you're using an adapter or extension lead, check the plug-in connection. Ensure only one mouse is connected before switching the device back on.
S
Sean JonesAug 22, 2025
What to do if SmartCard reader is not recognised on Fujitsu ESPRIMO Q957?
- W
  williampearsonAug 22, 2025
  If your Fujitsu Desktop's SmartCard reader is not recognized, it might be due to incorrect chip card insertion, a forgotten PIN, or a lost SmartCard. Ensure the SmartCard is inserted correctly with the chip facing upwards and that it complies with ISO standard 7816-1, -2, -3, and -4. If you've forgotten your PIN or lost your SmartCard and are working in a network, contact your system administrator.
E
Erin GarciaAug 27, 2025
How to correct the date and time on my Fujitsu ESPRIMO Q957?
- J
  joshuaoliverAug 27, 2025
  If the date and time are incorrect on your Fujitsu Desktop, it means they are set incorrectly. You can correct this by setting the accurate time and date within your operating system or via the BIOS Setup.
P
Paula RayAug 31, 2025
What to do if user and/or supervisor SmartCard lost on Fujitsu Desktop?
- D
  Doris WilkinsAug 31, 2025
  If you have lost your User SmartCard, you can continue working with the Supervisor SmartCard and initialise a new User SmartCard or deactivate the SystemLock function. If you have lost the Supervisor SmartCard, you can also continue working, but you no longer have all rights and cannot initialise another Supervisor-SmartCard. If you have lost both SmartCards, you cannot boot your system. Please contact our Service Desk. You must provide proof of ownership for the device. Then the Service Desk will refer you to our service partner, who will unlock your device (for a charge).

Fujitsu ESPRIMO Q957 Specifications

General

RAM	Up to 32 GB
Storage	SSD SATA III or SSD PCIe or HDD SATA III
Graphics	Intel® HD Graphics (depending on processor)
Operating System	Windows 10 Pro
Ports	2x USB 3.0, 2x USB 2.0
LAN	Gigabit Ethernet
Wireless	Wi-Fi 802.11ac, Bluetooth 4.0

Summary

Ports and Operating Elements

Front

Details the ports and controls located on the front panel of the device.

Rear

Details the ports and controls located on the rear panel of the device.

Important notes

Safety notes

Crucial safety information for handling and operating the device.

Transporting the device

Guidelines for safely moving the computer.

Getting started

Steps for initial setup

Overview of the basic steps to get the device operational.

Connecting the power cable

How to connect the device to a power source.

Connecting external devices

Initial switch-on: Software will be installed

What to expect during the first power-on and software setup.

Operation

Switch the device on

Switching the device off

Settings in BIOS Setup Utility

Overview of the BIOS configuration options.

Property and data protection

Features to secure the device and data.

Troubleshooting and tips

Help if problems occur

Troubleshooting

General troubleshooting section with common issues and solutions.

Monitor remains blank

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