Fujitsu ESPRIMO Q55 Series - User Manual

Fujitsu ESPRIMO Q55 Series

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System

Operating Manual

FUJITSU Desktop

ESPRIMO Q55x / Q958

ESPRIMO Q956 / Q957

Table of Contents

Questions and Answers

D
Dawn JamesAug 1, 2025
What to do if the monitor remains blank on my Fujitsu ESPRIMO Q55?
- B
  Brian RobinsonAug 1, 2025
  If the monitor remains blank, first ensure it is switched on. If power saving is active, press any key or deactivate the screen saver, entering your password if prompted. Also, check the brightness control; it might be set too low. Ensure the power and monitor cables are correctly connected to both the Fujitsu Desktop and the power outlet. If the issue persists, restart the system, press F8 during boot to enter Safe Mode, and set the correct monitor values as detailed in your monitor's manual. The causes could be a switched off monitor, activated power saving, brightness control set to dark, disconnected power or monitor cables, or incorrect monitor settings.
M
Mary MorrisAug 5, 2025
Why is the power-on indicator unlit on my Fujitsu ESPRIMO Q55?
- R
  Ricky ConleyAug 5, 2025
  If the power-on indicator is unlit after switching on your Fujitsu Desktop, it could be due to a faulty mains voltage supply or an overloaded internal power supply. Check that the power cable is properly plugged into both the device and a grounded mains outlet. If that doesn't work, unplug the device from the mains socket, wait about 3 minutes, then plug it back in and switch the device on.
B
brian25Aug 9, 2025
What to do if Fujitsu ESPRIMO Q55 cannot be switched off with the On/Off switch?
- J
  Joseph CollinsAug 10, 2025
  If you can't switch off your Fujitsu Desktop with the On/Off switch due to a system crash, press and hold the On/Off switch for at least 4 seconds until the device switches off. Be aware that this action could lead to data loss because the operating system is not shut down properly.
A
Alicia MacdonaldAug 13, 2025
How to fix no mouse pointer displayed on the monitor of Fujitsu ESPRIMO Q55 Desktop?
- L
  Leah ReidAug 13, 2025
  If no mouse pointer is displayed on the monitor of your Fujitsu Desktop, the mouse may not be properly connected. Shut down the operating system correctly, switch off the device, and check that the mouse cable is properly connected. If you're using an adapter or extension lead, check the plug-in connection. Ensure only one mouse is connected before switching the device back on.
D
davidhillAug 18, 2025
What to do if SmartCard reader is not recognised on Fujitsu Desktop?
- A
  Alison QuinnAug 18, 2025
  If your Fujitsu Desktop's SmartCard reader is not recognized, it might be due to incorrect chip card insertion, a forgotten PIN, or a lost SmartCard. Ensure the SmartCard is inserted correctly with the chip facing upwards and that it complies with ISO standard 7816-1, -2, -3, and -4. If you've forgotten your PIN or lost your SmartCard and are working in a network, contact your system administrator.
S
Steven HarveyAug 22, 2025
How to correct the date and time on my Fujitsu ESPRIMO Q55 Desktop?
- H
  Haley StewartAug 22, 2025
  If the date and time are incorrect on your Fujitsu Desktop, it means they are set incorrectly. You can correct this by setting the accurate time and date within your operating system or via the BIOS Setup.
D
David OrtizAug 27, 2025
What to do if user and/or supervisor SmartCard lost on Fujitsu Desktop?
- A
  Antonio ColonAug 27, 2025
  If you have lost your User SmartCard, you can continue working with the Supervisor SmartCard and initialise a new User SmartCard or deactivate the SystemLock function. If you have lost the Supervisor SmartCard, you can also continue working, but you no longer have all rights and cannot initialise another Supervisor-SmartCard. If you have lost both SmartCards, you cannot boot your system. Please contact our Service Desk. You must provide proof of ownership for the device. Then the Service Desk will refer you to our service partner, who will unlock your device (for a charge).

Fujitsu ESPRIMO Q55 Series Specifications

General

Networking	Gigabit Ethernet
Processor	Intel Core i5
Storage	SSD or HDD
Graphics	Intel HD Graphics
Operating System	Windows 10 Pro
Connectivity	USB, HDMI, DisplayPort, Ethernet
Ports (Rear)	DisplayPort
Wireless	Optional WLAN

Summary

FUJITSU Desktop ESPRIMO Series Operating Manual

Manual Overview and Notational Conventions

Defines the scope of the manual and explains symbols/formatting used.

Ports and Operating Elements

Description of front and rear ports and operating elements on the device.

Important Notes and Safety Guidelines

Essential safety precautions, handling, cleaning, and disposal information.

Getting Started with Your ESPRIMO

Initial Setup and Device Placement

Covers unpacking, initial steps, physical setup, and operating positions.

Connecting Power and Peripherals

Instructions for connecting the power cable and various external devices.

First-Time System Startup and Software Installation

Guide for initial power-on, software installation, and system configuration.

Operation and System Management

Device Power Management and Indicators

Procedures for powering the device on/off and understanding status indicators.

BIOS Setup Utility Configuration and Operation

Guide to accessing, navigating, and configuring the BIOS Setup Utility.

Security Features Overview

Details on data protection, BIOS security, SmartCard, and physical security measures.

Troubleshooting and Problem Resolution

Common Troubleshooting Scenarios

Guidance for issues like power indicators, device switching, and blank monitors.

Peripheral and SmartCard Recognition Issues

Solutions for mouse pointer, date/time, SmartCard reader, and lost card/PIN problems.

System Expansions and Component Management

General Expansion Precautions and ESD Handling

Safety guidelines for component installation and handling sensitive devices.

Casing and Drive Cage Procedures

Instructions for removing/securing the top casing and managing the drive cage.

Internal Component Installation and Removal

Procedures for installing/removing drives, M.2 modules, memory, fan, battery, and optical drives.

Technical Data

Electrical and Physical Specifications

Details on electrical ratings, dimensions, weight, and environmental conditions.

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