|Host interface cards |
3. Check the codes on the controller's seven-segment display as it comes back online. If the display shows
one of the following repeating sequences, immediately remove the controller.
• OE, L0, blank (mismatched controllers)
• OE, L6, blank (unsupported HIC)
Attention: Possible loss of data access – If the controller you just installed shows one of these
codes, and the other controller is reset for any reason, the second controller could also lock down.
4. When the controller is back online, confirm that its status is Optimal, and check the controller shelf’s
Attention LEDs.
If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are correctly
seated, and check that the HIC and the controller canister are installed correctly. If necessary, remove and
reinstall the controller canister and the HIC.
Note: If you cannot resolve the problem, contact technical support.
5. Collect support data for your storage array using SANtricity System Manager.
a. Select Support > Support Center > Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name support-data.7z.
6. Return the failed part to Fujitsu, as described in the RMA instructions shipped with the kit.
Contact technical support at , 888-463-8277 (North America), 00-800-44-638277 (Europe), or
+800-800-80-800 (Asia/Pacific) if you need the RMA number.
Results
Your HIC replacement is complete. You can resume normal operations.
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