Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTipsFaultTroubleshoo ting
Follow the safety notes in the "Saf ety/Regulations" manual when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proce ed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Switch the notebook off.
► Please contact the Hotline/Service Desk.
You will find the telephone numbers at "https://su pport.ts.fujitsu.com/servicedesk".
Have the following information ready when you call:
• The model name and serial number of the noteb ook. The serial number is
located on a sticker on the underside of the notebook.
• Notes of any messages that appear on the screen and information on a cou stic signals.
• Any changes you have made to the hardware or software since
receiving the notebook.
• Any changes you have mad e to the BIOS Setup settings since receiving the notebook.
• Your system configuration an d all p eripheral devices connected to your system.
• Your sales contract.
Our notebooks
have been designed primarily with mobile applications in mind. This
means that con
siderable effort has been made to optimise components a nd equipment
in terms of we
ight, space and ene rgy requirements. Depending on the particular
configuratio
n you have purchased, it is possible that functionality may be slightly reduced
compared to a
desktop PC if you are running processor-intensive gaming software, e.g.
games with i
ntensive 3D graphics. U pd ating your hardware with drivers which h ave not
been appro
ved by Fujitsu Techno logy Solutions may result in performance losses, data
losses or m
alfunction of the equipment. A list of approved drivers and current BIOS
versions c
an be downloaded from: "
https://support.ts.fujits u.com/download"
Help if pr
oblems occur
Should you encounter a problem with your computer that yo u cannot resolve yourself:
► Note the ID num ber of your device. The ID n umber is found on the type rating
plate on the back or underside of the c asing.
► Contact the Service Desk responsible for your country for clarification of the problem:
"
https://support.ts.fujits u.com/servicede sk". When you do this, please have r eady
the ID number and serial number of your system.
68 Fujitsu
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